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Deborah

Lubbock, TX, United States

18
HELPFUL VOTES
  • 1 reviews
  • 1 ratings
  • 5 titles in library
  • 0 purchased in 2015
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  • Comebacks at Work: Using Conversation to Master Confrontation

    • UNABRIDGED (7 hrs and 27 mins)
    • By Kathleen Reardon, Christopher T. Noblet
    • Narrated By Susan Ericksen
    • Whispersync for Voice-ready
    Overall
    (60)
    Performance
    (32)
    Story
    (31)

    Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker - or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say - and how to say it better - next time.

    Deborah says: "Overflowing with Challenging Situations - MASTERED"
    "Overflowing with Challenging Situations - MASTERED"
    Overall

    Stories of challenging situations come to life with a variety of solutions, matched with practical tools that arm the listener. The "Comebacks" title caused met to hesitate since it conjured up images of the perfect zinger. I was looking for exactly what I got, seven hours of personal counseling on communicating more effectively despite the challenges presented.

    While comebacks seemed a bit misleading initially, the book is true to its namesake by providing memorable "zingers" along with keys to analyze a comment that often paralyzes us or triggers self destructive responses. Intent and intensity of the confrontation allows you to focus on appropriate comeback decisions that not only serve to defend, they actually can garner respect and promote your image. Susan Ericksen's narration convinced me to purchase, and I am very grateful for this amazing personal growth opportunity. Very engaging narration made the learning even more enjoyable. I highly recommend.

    18 of 18 people found this review helpful

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