I am afraid the authors fancy themselves as some kind of novelists rather than business writers. Ken Blanchard is a master at this approach; this bunch....not so much. I enjoyed the story, but really did not learn anything about LSS and very little about the TOC of constraints; certainly nothing that was applicable to my field. Well I guess I did learn that LSS is short for Lean Six Sigma and TOC is the abbreviation for the Theory of Constraints.
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