Wow, these guys are serious about their customer service! After reading this book, I see that some changes are needed in my company.
BTW, a few times during the book, I thought to myself: "Hmm, this sounds like a cult".
All in all, a really good book!
It's an exciting story from a different time, a magical time!
Great story, and Jim Dale, the narrator, does a great job.
No, I have not. But I will read more of his work
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