I love everything Tom Peters has written, the intro to this book being no exception. The problem wasn't Peters; it's that Kouzes didn't deliver. Don't get me wrong, Kouzes and Posner have done extraordinary work over the course of their professional lives. And if you've read it, then you won't need this book. It's merely an unorganized, repetitive hodgepodge narrative of Kouzes's ramblings. I bought the book hoping for new insights but this book offers none. I couldn't help but think of the irony of how such a piece of work is discrediting to an author who literally wrote the book on credibility. That said, if you want to understand the topic, I highly recommend the book The Leadership Challenge and the book Credibility by Posner and Kouzes.
Narration was fine.
N/A-this is a non-fictional work.
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