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Judy

Cairo, Egypt

2
HELPFUL VOTES
  • 1 reviews
  • 4 ratings
  • 21 titles in library
  • 0 purchased in 2014
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  • Crucial Conversations: Tools for Talking When Stakes are High

    • UNABRIDGED (4 hrs and 17 mins)
    • By Kerry Patterson, Joseph Grenny, Ron McMillan, and others
    • Narrated By Anna Fields
    Overall
    (630)
    Performance
    (205)
    Story
    (210)

    "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

    F. Webster says: "Great communication tools!"
    "useful tips"
    Overall

    i had a problem with a customer, who was very mad at me. listening to the book over the weekend while driving in Cairo crazy traffic, i took three tips that helped me big time and the problem was solved. it makes sense ..

    2 of 2 people found this review helpful

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