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Scot

Warsaw, IN, USA | Member Since 2009

2
HELPFUL VOTES
  • 3 reviews
  • 7 ratings
  • 1 titles in library
  • 0 purchased in 2014
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  • The Best Service Is No Service: How to Liberate Your Customers from Customer Service

    • ABRIDGED (10 hrs and 12 mins)
    • By Bill Price, David Jaffe
    • Narrated By Jim Bond
    Overall
    (18)
    Performance
    (6)
    Story
    (6)

    Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company's customer service department, or do they simply want to purchase your products or services so they can put them to use?

    Scot says: "Needs Editing"
    "Needs Editing"
    Overall

    I struggled through less than half this book and then gave up. It is repetative and confusing. I think the overall concept in the book is good, and I like the subject, but I couldn't get through it.

    0 of 0 people found this review helpful
  • FREE: The Future of a Radical Price

    • UNABRIDGED (7 hrs and 2 mins)
    • By Chris Anderson
    • Narrated By Chris Anderson
    Overall
    (2340)
    Performance
    (1099)
    Story
    (1092)

    The New York Times best-selling author heralds the future of business in Free. In his revolutionary best seller, The Long Tail, Chris Anderson demonstrated how the online marketplace creates niche markets, allowing products and consumers to connect in a way that has never been possible before. Now, in Free, he makes the compelling case that, in many instances, businesses can profit more from giving things away than they can by charging for them.

    Christopher says: "A fascinating listen"
    "Great Book"
    Overall

    I listened to this 3 times already, I just keep getting more out of it. I will buy other books by this author!

    1 of 2 people found this review helpful
  • The 7 Biggest Mistakes When Making Sales Calls

    • UNABRIDGED (26 mins)
    • By David Ryder
    • Narrated By David Ryder
    Overall
    (17)
    Performance
    (0)
    Story
    (0)

    You need customers but don't know how to get them. You do NOT want: gurus talking in lofty terms about having the right attitude, understanding psychology and other great sounding but ultimately unhelpful theories. You do want: a SIMPLE, practical guide on how to sell over the phone or how to arrange meetings that you can convert to sales. No gimmicks. No tricks. No nonsense.

    Scot says: "Good info poor value"
    "Good info poor value"
    Overall

    I liked the information, but not for the price. This book should cost less.

    1 of 1 people found this review helpful

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