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rebecca

Rico, CO, United States

5
HELPFUL VOTES
  • 1 reviews
  • 13 ratings
  • 96 titles in library
  • 5 purchased in 2014
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  • Dealing with Difficult People: Creating Success Series

    • UNABRIDGED (3 hrs and 46 mins)
    • By Roy Lilley
    • Narrated By Daniel Philpott
    Overall
    (38)
    Performance
    (12)
    Story
    (11)

    Dealing with Difficult People looks at individual behaviour, what drives it, and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues.

    A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business, and for anyone who has to deal with difficult colleagues or the public.

    rebecca says: "saved my job with this audio book"
    "saved my job with this audio book"
    Overall

    I was literally about to walk out on my job before I downloaded this book. After listening to chapter 4, dealing with difficult bosses, I decided to give it another chance. As soon as my boss blew up at me again, I bit my tongue and remembered Lilley's advice, and in a matter of minutes, I had my bully boss apologizing and going out of his way to be nice to me. I highly recommend this for anyone who's butting heads. It has helped me not only deal with difficult people, but also realize how difficult I can be.

    5 of 5 people found this review helpful

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