I was literally about to walk out on my job before I downloaded this book. After listening to chapter 4, dealing with difficult bosses, I decided to give it another chance. As soon as my boss blew up at me again, I bit my tongue and remembered Lilley's advice, and in a matter of minutes, I had my bully boss apologizing and going out of his way to be nice to me. I highly recommend this for anyone who's butting heads. It has helped me not only deal with difficult people, but also realize how difficult I can be.
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