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Michael

Vancouver, British Columbia, Canada

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  • Crucial Conversations: Tools for Talking When Stakes are High

    • UNABRIDGED (4 hrs and 17 mins)
    • By Kerry Patterson, Joseph Grenny, Ron McMillan, and others
    • Narrated By Anna Fields
    Overall
    (657)
    Performance
    (225)
    Story
    (232)

    "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.

    F. Webster says: "Great communication tools!"
    "Book is missing a key component."
    Overall

    Crucial Conversations presumes you are engaged in a difficult conversation with a peer (spouse) or a subordinate at work. Unfortunately, many difficult conversations occur where someone in a position of power presents their argument as "silence or violence" such as your manager or a large firm with which you are engaged in negotations.

    Crucial Conversations offers little to no advice on how to revert an aggresive individual to a productive manner of speaking. "Getting to Yes" is a a book that discusses negotiating from somewhere other than a position of power.

    Only after you have read that book would I recommend topping up your communication skills with this book.

    0 of 0 people found this review helpful

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