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Donald

Waukesha, WI, USA

3
HELPFUL VOTES
  • 1 reviews
  • 4 ratings
  • 37 titles in library
  • 0 purchased in 2014
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  • The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary

    • UNABRIDGED (2 hrs and 29 mins)
    • By Mark Sanborn
    • Narrated By Mark Sanborn
    • Whispersync for Voice-ready
    Overall
    (115)
    Performance
    (57)
    Story
    (58)

    In The Fred Factor, Mark Sanborn illuminates the simple steps each of us can take to transform our own lives from the ordinary into the extraordinary. Through stories about Fred and others like him, Sanborn reveals four basic "how to" principles that will help us bring fresh energy and creativity to our life and work.

    Donald says: "What we all should strive for"
    "What we all should strive for"
    Overall

    The Fred Factor is on my must read list. This book provides insightful knowledge of customer service based on the simple Fred character. The story is basic but the thought that centers on each of the key points of the book are extremely deep. I enjoyed listening to this book and would highly recommend it to anyone who has to help motivating teams to “take care of the customer”.

    3 of 3 people found this review helpful

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