Very useful book. Even if you don't implement the full improvement strategy of apologizing and advertising it and following up, the various issues discussed are obviously true once you think about them. As the author says throughout, many of the solutions are simple, though not necessarily easy to implement. I would recommend this to anyone who works in an office environment, not just executives. In fact, the earlier in your career you recognize the issues the author discusses, the more effective you will be.
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