Great management advice
The fact that the Disney corporation focuses on their people as their #1 asset - making them feel valued and appreciated which in-turn creates their desire to create magic for their employer
The humour, humbleness and candid way he describes both his triumphs and failures as a leader
When Lee talks about a letter he wrote for an employee and later notices it framed on that same employee's wall when invited over for dinner several years later. His initial embarassment, then realization of the tremendous impact his simple gesture of a brief letter of recognition had on the employee.
The Disney philosophy of A.R.E. (Appreciate, Recognize and Encourage) is likely one of the most effective, straightforward and easily implemented concepts in the workplace and one that will allow the employer to reap the benefits of the
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