It is easy
Very human, compassionate and open to his and others limitations.
The day in a Boston Hospital when he tried to use the Checklist in preparation for surgery and discovered its limits and went back to drawing board to refine it.
Not really, it made sense and was very human.
Great story, many anecdotes that make the checklist real and doable. It really does unify a mission/purpose and strengthens teamwork!
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