Call anytime(888) 283-5051
 

You no longer follow Nick Morgan

You will no longer see updates from this user when they write new reviews, or suggestions based on their library or recommendations.

You can re-follow a user if you change your mind.

OK

You now follow Nick Morgan

You will receive updates from this user when they write new reviews, or suggestions based on their library or recommendations.

You can unfollow a user if you change your mind.

OK

Nick Morgan

Boston, MA United States

9
HELPFUL VOTES
  • 1 reviews
  • 1 ratings
  • 1 titles in library
  • 0 purchased in 2014
FOLLOWING
0
FOLLOWERS
2

  • High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

    • UNABRIDGED (6 hrs and 7 mins)
    • By Micah Solomon
    • Narrated By Micah Solomon, Sean Pratt
    • Whispersync for Voice-ready
    Overall
    (41)
    Performance
    (36)
    Story
    (37)

    In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

    Nick Morgan says: "This is the book that cracks the code!"
    "This is the book that cracks the code!"
    Overall
    Performance
    Story
    What made the experience of listening to High-Tech, High-Touch Customer Service the most enjoyable?

    This is a funny, insightful book that really makes sense on the subject of high-tech customer service.


    What other book might you compare High-Tech, High-Touch Customer Service to and why?

    I haven't seen anything else quite like this, with Micah's combination of common sense, uncommon wisdom, and up-to-date insights into the mysteries of high-tech customer service.


    What about Micah Solomon and Sean Pratt ’s performance did you like?

    Both are good readers; I would have been happy to listen to Micah the entire time!


    Was this a book you wanted to listen to all in one sitting?

    Yes -- the insights in this book are highly valuable to anyone who has to worry about customer service.


    9 of 9 people found this review helpful

Report Inappropriate Content

If you find this review inappropriate and think it should be removed from our site, let us know. This report will be reviewed by Audible and we will take appropriate action.

Cancel

Thank You

Your report has been received. It will be reviewed by Audible and we will take appropriate action.