This is a funny, insightful book that really makes sense on the subject of high-tech customer service.
I haven't seen anything else quite like this, with Micah's combination of common sense, uncommon wisdom, and up-to-date insights into the mysteries of high-tech customer service.
Both are good readers; I would have been happy to listen to Micah the entire time!
Yes -- the insights in this book are highly valuable to anyone who has to worry about customer service.
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