Outstanding! I have run a small business for 19 years. It was going flat over the last few years, I needed a new approach. I have listened multiple times to the program and made extensive notes, and am currently implementing the Toyota Way in my business. We are already seeing gains. The information is great, and the reading fits it to a "T" (for Toyota). It is a bit technical, but I did not find it ponderous. Highly recommended!
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