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Trent

Johannesburg, South Africa | Member Since 2012

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HELPFUL VOTES
  • 2 reviews
  • 42 ratings
  • 79 titles in library
  • 23 purchased in 2014
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  • Outside In: The Power of Putting Customers at the Center of Your Business

    • UNABRIDGED (7 hrs and 35 mins)
    • By Harley Manning, Kerry Bodine
    • Narrated By Mel Foster
    • Whispersync for Voice-ready
    Overall
    (20)
    Performance
    (17)
    Story
    (17)

    The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

    Matt says: "Really great source of ideas"
    "101 Customer Experience Management"
    Overall
    Performance
    Story
    Would you try another book from Harley Manning and Kerry Bodine and/or Mel Foster?

    Not likely


    Would you recommend Outside In to your friends? Why or why not?

    As a starter for customer experience it provides a good context but there is little groundbreaking thought leadership


    Did Mel Foster do a good job differentiating all the characters? How?

    It is a text book - delivery was fine


    What did you take away from Outside In that you can apply to your work?

    To an extent - more re-enforcement than new learnings


    Any additional comments?

    Good intro but fairly basic CEM book

    0 of 0 people found this review helpful
  • In the Plex: How Google Thinks, Works, and Shapes Our Lives

    • UNABRIDGED (19 hrs and 52 mins)
    • By Steven Levy
    • Narrated By L. J. Ganser
    • Whispersync for Voice-ready
    Overall
    (3056)
    Performance
    (2215)
    Story
    (2224)

    Few companies in history have ever been as successful and as admired as Google, the company that has transformed the Internet and become an indispensable part of our lives. How has Google done it? Veteran technology reporter Steven Levy was granted unprecedented access to the company, and in this revelatory book he takes listeners inside Google headquarters - the Googleplex - to explain how Google works.

    Jeff says: "Great for the stories."
    "Fantastic Insight with Amazing Detail"
    Overall
    Performance
    Story
    Would you recommend this audiobook to a friend? If so, why?

    Yes - if you like tech, how companies are built and like the values of Google, you will love this book


    What was one of the most memorable moments of In the Plex?

    The China decisions based on the debate as to which was the greater evil


    Was this a book you wanted to listen to all in one sitting?

    Yes but it is very long - did it over a few days


    Any additional comments?

    BRILLIANT!

    0 of 0 people found this review helpful

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