I wish I had bought the hard copy book and just read it myself. Tony Hsieh's monotone narration put me to sleep many times. That's great when you're trying to go to sleep, but not so great when you're expecting a great read. Interesting information in the book, but like others have said before, a lot of it turns into pro-zappos propaganda at the end which gets tiring. I've heard the actual book is a great read, probably because you get to hear it in your head in your own voice, and not Tony Hsieh's. It sounds whiny right now, but just wait until you've listened to him for 30 minutes. You'll know what I mean.
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