This book was such a validation to me. I've never started and sold huge companies and sold them for tons of money but it sure is wonderful to see that I think along the same lines as someone who has does all that. It's hard to be an employee, know the right way to do things and see the opposite happen. It's incredibly reassuring to know that there are other people out there who believe in creativity, being a real human being at your job, speaking plainly, solving problems even if they are not your problems, caring about what your customers think of you, and having big dreams for the project you are working on, is the right way to go. It's hard when there are so many examples of people stepping on employees, treating them as interchangable cogs, delivering the least amount of work to reap the most profit, being considered "successes." Here Tony reminds us what success really is, and profit doesn't always define success. There are two kinds of workers in this world. Those that can and do, do a good job because they find it fulfilling, and those who can't or don't, and decide to make their life's work a shell game of delivering just enough and politicking enough to move their way to success. I very much fall in the first category and so do the people of Zappos. I'm glad to see this permeating throughout Zappos and as their employees move on, or train, it will spread to other corporations. As it can rot from the top, so can it grow. Tony sounds like the guy you'd want as your neighbor and I thank him very much for writing this book. Now I'm reassured that it's OK to care, and do it the right way long-term, even if at times I might feel like the odd man out.
It's a very interesting read on an amazing topic. The interview at the end with Z's sister I think is a little over the top. I was wondering if he'd want to submit a petition to canonize Z at the end. While he mentions his journalistic objectivity, he is just a wee bit too gushy on the wonder that is Mark Zuckerberg. However, it's a wonderful window into a fascinating time in our world.
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