Excellent treatise by Atul Gawande. Giving 5/5 since this seems like a fundamental step modern society needs to take. Narrator was fine. Makes a very solid case for why and how to implement checklists. If you have a job or a duty you care about that involves money or lives and you don't have checklists then you need to read/listen to this and get started.
Favorite part was the survey of doctors and hospital staff for whom 20% said a surgery checklist was not helpful and a waste of time. However, when the same staff was asked if they wanted another surgeon to use the checklist, 94% of them said they wanted *that* surgeon to use the checklist!
Not sure - did an adequate job, would definitely listen to other narrations by John Lloyd
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