I myself have been working in the hospitality industry for the last 8 years from front desk to property support manager and this book just nailed what all employees wish that they could either say to guest or what guest should really know. it made me laugh so much to know that I was not the only one thinking these things. I highly recommend it to all hotel employees and the guest who stay at hotels. i really hope he makes another book really soon. once a hotel whore, always a hotel whore. there really is no way out of this business!!!
It's both informative with inside hotel info but it also draws the reader in, there's an emotional connection made...it's great.
Jacob Tomsky is a superb narrator
Yes -- it will stick with you next time you travel.
It was fresh and original.
I value really good service in all parts of my life. This book offered valuable insights regarding how to express my appreciation for good service more effectively, for the benefit of the employee and for my own benefit. And nothing dry about the lessons learned: very colorful stories and anecdotes made this a page turner. The story did start to wear thin on me towards the last quarter, but then I have a short attentions span.