everyone listening will learn how not to be a dick. this book perfectly explains what life is like at the FD and explains how those stupid comments guest always like to make affects your stay.
Funny at first. As a hospitality worker I found a connection with this story right away. Unfortunately the author takes to ranting and shovels out profanities so much I couldn't really enjoy it. There is some value here but the author's voice diminishes it greatly for me. I did recommend this to some of my co-workers who enjoyed it way more than I did.
This highly entertaining book gives a good insight into the machinations behind a hotel's front desk. The narrator, who is also the author, does a terrific job of moving it along and making you want to find out what the heck could happen next. Educational as well as amazing, he lets you know what you should never do, plus what you can get away with. Fast paced and fun, this book gets a strong recommendation from me. Give it a try!
Interesting tale of someone who worked in several departments of luxury/business hotels in New Orleans and New York -- from valet to housekeeping management to front desk. Some good content for frequent hotel guests seeking to maximize their experience (and learn more about the processes and politics within the hotel).
The audiobook is particularly good, as it was read by the author.
I have never read the print version of Heads in beds and thus cannot say which would be better, However the narration of the book was amazing (most likely as it was done by the author himself and thus could accurately portray the feelings) I would highly recommend the audible version.
It's like nothing i've read before although you could compare it to Kitchen confidential in many ways (Which is also a great read by the way) as they both describe the Behind the scenes of certain industries.
Everything, his narration was lovely.
His tone, his anger, his sadness his mild annoyance or even his boredom could be felt throughout his narration. It was impeccable.
"The front desk knows all your secrets."
see for yourself.