I myself have been working in the hospitality industry for the last 8 years from front desk to property support manager and this book just nailed what all employees wish that they could either say to guest or what guest should really know. it made me laugh so much to know that I was not the only one thinking these things. I highly recommend it to all hotel employees and the guest who stay at hotels. i really hope he makes another book really soon. once a hotel whore, always a hotel whore. there really is no way out of this business!!!
It's both informative with inside hotel info but it also draws the reader in, there's an emotional connection made...it's great.
Jacob Tomsky is a superb narrator
Yes -- it will stick with you next time you travel.
It was fresh and original.
I value really good service in all parts of my life. This book offered valuable insights regarding how to express my appreciation for good service more effectively, for the benefit of the employee and for my own benefit. And nothing dry about the lessons learned: very colorful stories and anecdotes made this a page turner. The story did start to wear thin on me towards the last quarter, but then I have a short attentions span.
Funny, insightful, informative, and very impressed with the author's narration.
As a frequent traveler, I loved the inside scoop. I will never Valey park my car again. Also - really pleasantly surprised by narration.
I don't do reviews. Just takes up to much time, but for this book, I just had to. This has got to be the best book I've listened to on audible. It was one of those rare situations where I just couldn't stop listening until it was over. Granted, I'm big into a book that has good stories, and if it has some extremely useful information scattered in there to then it's a real winner for me. This book was all that, plus it was just so well read, by a great story teller. The book had me constantly laughing and totally into the story line, but more than that, I can't WAIT to try out the many hints, tips, and "inside scoop" ideas that the author presents. As he says, it's just a hustle, but this hustle can get you great stays at America's hotels because, for once, it will be you that knows how to make the machine work. Super great job. Loved every minute of it.
Not so sure, if he smooth out the cussing then I might be interested.
I have to say there are some accuracies with the book and yes there are points in the book that I am ashamed it happens in the hotel industry and makes you not feel alone with those thoughts. but I couldn't finish the book because of the vulgarity of words he chose. Yes there are people out there that cuss when they talk but that is not the majority.