Somewhat sophomoric, however very useful view of how a hotel functions from a mostly front desk perspective. Optimally you would read just the first half and the appendix as the last half seems to be, although at times entertaining, really verbose and mostly filler.
The fact that it is read by the author, Who does a good job, is also a plus.
I'm an avid reader who now listens to books on tape. I'm a bit late to the game but enjoying the hands free reading.
The author's serious but youthful tone.
The entire book was a pleasure to read.
Worth a credit plus some.
I definitely recommend the book. The information was presented in a fast moving humorous style by a talented young man.
I had many chuckles throughout the book
I wish I could find more books like this
I myself have been working in the hospitality industry for the last 8 years from front desk to property support manager and this book just nailed what all employees wish that they could either say to guest or what guest should really know. it made me laugh so much to know that I was not the only one thinking these things. I highly recommend it to all hotel employees and the guest who stay at hotels. i really hope he makes another book really soon. once a hotel whore, always a hotel whore. there really is no way out of this business!!!
It's both informative with inside hotel info but it also draws the reader in, there's an emotional connection made...it's great.
Jacob Tomsky is a superb narrator