Author of Fiber Menace
Great book, poor audio recording. A pain to listen. Unfortunately, Android "speed reading" isn't working, at least on my smart phone (Infuse 4G)
Do yourself and everyone in your life a favor and give this book a listen. I thought I was a good listener and effective communicator before, but this book really opened my eyes (and ears!).
Dr. Goulston gets right to it, with techniques that are easy to understand and immediately usable.
He draws examples from case work to illustrate each technique, but it's easy to see how to apply his ideas to your own life.
Truly, this book is a godsend. I've already helped many people - and myself - with these simple yet amazing techniques. It's great fun to watch them work and to know that being a better listener makes me a better person.
Thanks, Dr. G!
The audio version is better because I can listen again. I'm already listening the second time.
The book was my favorite character. I wish I'd read it when my kids were young - no doubt I would have been a better father. It's not too late to be a better husband which I already am because of this book.
I learned that until now I almost never listened. I still forget and revert to pattern but when I do listen its powerful.
Probably the personal assistant protecting her boss.
Listen and take control.
I've read many how too books over the years and this on is among the very finest. The reason is these techniques are so powerful you immediately discover their utility and you start to use them with confidence. Also, you recognize and appreciate when they are being used on you.
I accidentally stumbled on a situation years ago where the just listen approach works like magic - government-to-government listening sessions. I sometimes just listen for hours. But I didn't know what I was doing really but I knew it worked. The first session after reading the book took half the time and the tribe was even more pleased than usual. As the book talks about I found the loose bricks and asked the right questions. I am even more excited and confident than ever in my work.
Helpful, engaging, intelligent
I cant narrow it down to just one...An unhappy customer can teach you the most, power thank yous , power apologies.
When the author was talking to his son about not doing well in school. It was a completely new look at a common issue.
Can hardly wait to read his next book.
Need to know
A book like "Made to Stick' or 'Outliers' or 'Tipping Point." These books actually provide information that is usuable immediately and that you can listen to more than once and learn and books that I would purchase in hard copy to use as a reference.
would listen to this book multiple times as has alot of good information
easy to listen to
wish there was a pdf to accompany this for the techniques, good information to use in everyday life. Might have to buy the hard copy for easier reference.
The content was interesting, and the examples were inviting.
clear speaker, good inflection when reading a quote.
Reminded again to think about the other person's perspective, and think about the consequences of my responses.
I am halfway through my second listen to this audio-book. I am learning just a bit more each time I re-listen!
I have tried several of this type of book, and they can often be preachy or intellectual without being terribly helpful. In this book Dr Goulston relates specific ways to handle people. For example, how to (easily) identify toxic people in your life, what to SAY to them and how to react. This is particularly helpful for difficult family members and in the workplace. His manner is caring and he has lots of real world experience. One example - He relates a wonderful story about coming under personal attack during the OJ Simpson trial.
No, but only because I wanted to take time to digest it and try his suggestions.
The related stories
The power apology
No, but I will
Bringing people towards you to get them to commit
Very useful book
Probably not. It lost my interest 2/3 through.
No. too long and not enough practical information.