Learn, understand, then decide whether you accept or reject.
Success after failure
The presentation of the issues faced and the candid opinions makes this book a worthy study in how to succeed.
As a person who actually went through the experiences, you can hear the emotion in his voice at some parts.
It is best taken in chapter by chapter.
For any aspiring entrepreneur who wants to build his own startup, this should be required reading.
Not a mainstream reader.
I've always wanted to read this book ever since it got published in 2010, but I kept putting it off. I should had read this a lot sooner. If you are looking for another "Accidental Billionaires (Facebook)", "Delivering Happiness" is not for you. This book will never be a screenplay for the big screen, because it's more about philosophy, than sex, drugs, and tunes.
Delivering Happiness is not so much a business book so to say, but it's a cultural movement how business should run in this new Internet era. Many old school's companies tries to deliver happiness, base on their margin profit and their employees and customers comes second, and the Internet is another marketing scheme. With Tony Hsieh and his Zappos' team, they are becoming the new Nordstrom, where service and their employees always comes first.
I wished that all companies would take notice of Zappos' ways of doing business, but they won't because most companies are run by the elites and don't understand the new culture of customer service to be successful in the next era.
The first half of this book was very interesting, to see how Tony Hsieh got started and how he buildup Zappos, but the story faded toward the end, by having numinous praises among Zappos' staffs, trying to please the boss.
I just wished that we would had heard more from their customers.
Good content, nevertheless.
It was an entertaining book to listen to on the road, great ideas about culture in companies, customer service, experience and capacity building. Will start to apply ideas in my company.
Tony Hsieh, CEO of Zappos, provides a most interesting memoir and biography of the company in Delivering Happiness: A Path to Profits, Passion, and Purpose. The book falls into three sections . In the first Hsieh relates stories about himself as a young entrepreneur and how he came to become involved in Zappos. The second section outlines the development of Zappos and its values. The last section actually, sorta, presents Hsieh’s philosophy of management. It is really Hsieh’s free flowing expression of who he is, how he got here, what Zappos is, and his philosophy. A particularly revealing section, for me, appears when Hsieh tells how Zappos because a part of Amazon. He shares details which are particularly interesting. His, albeit brief, introduction to the literature on happiness is stimulating as well. The book is a hoot, provides all sorts of perspective on business, management, and customer service. Along the way the reader gets a taste for what it is like to be an entrepreneur in general and to bring an organization like Zappos to life. It is delightful and fun. Delivering Happiness is more of a conversation with Hsieh than a book per se. Portions of the book are read by others which is a benefit of the Audible edition. For example, when Zappos merged with Amazon, Jeff Bezos produced an 8 minute video for Zappos employees. The audio is included in the Audible edition. Different voices are used to represent portions of the text as well. Otherwise, Hsieh reads the text himself.
I can assure you that if you're in search of something that will help you put things together this is a real gem! Anyway, I usually don't care to share my opinion but I felt compelled to do it on this one. The principals that Tony and his crew talk about in this book are true, humble and real. These things remove greed and insert the most important things that should count. Now I know why I want to share my feelings on this book. I want you to find your happiness! Oh and by the way, if you’re in leadership you owe it to yourself and your associate counting on you to collect the data! Because you don't know what you don't know!
i enjoyed hearing Tony's story of entrepreneurship and how he ultimately focused on a true differentiation of culture that delivered great service, but the operative word is culture. Knowing what their purpose is and what their values are. I appreciate the insights Tony shared.
I try to live my live as pure and honest as I can. About 16 yrs ago, I was tagged with the name 'stephanoopieville' because all things are wonderful in the "world" I have created for me. Sure I don't have lots of money, but I am successful at raising my family, I have good neighbors, my kids know what is important in life: honesty, love, enjoy and appreciate what you have, and that is just what this book's core values are based on. With that, happiness follows and that is priceless. So, I may not have the dollars in my pocket or the bank, but I am endlessly rich in happiness and so is my family. This book shares that happiness and it was very inspirational to read. The "little bit of weird" makes me smile, even now, because I can relate directly. THANK YOU TONY! I HOPE THAT YOU AND THE REST OF US THAT WANT TO SPREAD YOUR CULTURE BRING HAPPINESS TO ALL THOSE LIVES THAT WE TOUCH ~ONE STEP, ONE LIFE, AT A TIME ****
A fascinating tale of the life of Tony Hsieh and the birth of zappos. The section on the company is great information for anyone wanting to build a great company or organisation. An inspiring read coupled with great insight from an awesome business leader. The book is read by the author and is not exactly polished, but in this instance I didn't find it detracted from the listening experience, it actually made it sound a bit more genuine. Great buy.
This is a very interesting story of startup success, but very much a fluke. Seeing as tons of entrepreneurs are reading this books, the big danger is to try to model Hsieh's strategy to find success themselves. While I truly believe that customer service is the future of sales and vitally important, it's important to remember that Zappos was nearly bankrupt multiple times and if not for linkexchange cash, it would never have been. Happiness didn't save the business. Seed money did. Not a criticism in any way, but an important thing to note... you can't happy your way to success alone. You need a solid business model and cash.