This book was such a validation to me. I've never started and sold huge companies and sold them for tons of money but it sure is wonderful to see that I think along the same lines as someone who has does all that. It's hard to be an employee, know the right way to do things and see the opposite happen. It's incredibly reassuring to know that there are other people out there who believe in creativity, being a real human being at your job, speaking plainly, solving problems even if they are not your problems, caring about what your customers think of you, and having big dreams for the project you are working on, is the right way to go. It's hard when there are so many examples of people stepping on employees, treating them as interchangable cogs, delivering the least amount of work to reap the most profit, being considered "successes." Here Tony reminds us what success really is, and profit doesn't always define success. There are two kinds of workers in this world. Those that can and do, do a good job because they find it fulfilling, and those who can't or don't, and decide to make their life's work a shell game of delivering just enough and politicking enough to move their way to success. I very much fall in the first category and so do the people of Zappos. I'm glad to see this permeating throughout Zappos and as their employees move on, or train, it will spread to other corporations. As it can rot from the top, so can it grow. Tony sounds like the guy you'd want as your neighbor and I thank him very much for writing this book. Now I'm reassured that it's OK to care, and do it the right way long-term, even if at times I might feel like the odd man out.
While this book does not give you a cookie-cutter approach to building a successful company, it does show how passion and perseverance can. The idea of building and maintaining a company based upon a culture of make the customer happy is one that I hope many more big names in the retail industry take to heart. Tony reads this book as he wrote it - clearly and with his own unique point of view. I highly recommend this book!
What an unexpected journey! It was one of the most uplifting, educational and enjoyable presentations I have listened to in years ... business book or otherwise. Passionate work, company culture and happiness are shared ingredients leading to this business success.
This audio book, particularly as a non-fiction work, listened like a conversation amongst friends. Tony wove the actual voices of people involved with Zappos into the narration. You could feel the emotion in their voices between the spoken words. This was effective in many ways; one it made the listener feel as if he/she was one with the storytelling. Additionally, the team-as-family nature of the company revealed itself readily in this format.
What a rich experience. I am sure this book will be on many awards lists. Love it!
I couldn't put this audible book down! Read by Tony himself - and talk about Customer Service!!!! Makes you notice every phone call you make, every time you check out at the registers, every time you even purchase something......and every time I WORK WITH MY CLIENTS!!!! Thanks Tony - talk about a good kick in the rump to get my business back on track!!!!
I really liked this book and what made it even better was Tony himself read the book along with other Zappos employees. A great read.
This IS one of the most inspiring books I have listened to for a while. Awesome job and plenty of lessons for anyone running a business.
Tony is a great leader and in my opinion has set the bar for building a culture and truly living it in business.
I recommend this book to everyone!
Great book. I recommend this book to anyone in the Customer Service field. Tony Hsieh has helped develop one of the best customer service centers. Their customer service philosophy should be a model for everyone to use.
Thank you Tony Hsieh for inspiring me to make a difference in the fitness industry. So many fitness worker are so unhappy. member don't get result. This book is giving me in tools to change everything
Wow - what an inspirational, informative & insightful book! This book will leave you wanting more from Tony Hsieh, CEO of Zappos, who gives a brief description of his very funny & clever childhood all the way to where he is now: running an outstanding company that is more difficult to get into than Harvard. But this book is packed with more than just the details of Tony's life (although he's a fascinating person & you will want to know more once you've read it.) It's all about how to conduct great business & delivering top shelf customer service - that which can separate one company from all the rest. Read this book & go back to work wanting to deliver better Cust Svc internally & externally. You may even find yourself just treating others around you better in general - YES, it's THAT good!