I couldn't put this audible book down! Read by Tony himself - and talk about Customer Service!!!! Makes you notice every phone call you make, every time you check out at the registers, every time you even purchase something......and every time I WORK WITH MY CLIENTS!!!! Thanks Tony - talk about a good kick in the rump to get my business back on track!!!!
I really liked this book and what made it even better was Tony himself read the book along with other Zappos employees. A great read.
This IS one of the most inspiring books I have listened to for a while. Awesome job and plenty of lessons for anyone running a business.
Tony is a great leader and in my opinion has set the bar for building a culture and truly living it in business.
I recommend this book to everyone!
Great book. I recommend this book to anyone in the Customer Service field. Tony Hsieh has helped develop one of the best customer service centers. Their customer service philosophy should be a model for everyone to use.
Thank you Tony Hsieh for inspiring me to make a difference in the fitness industry. So many fitness worker are so unhappy. member don't get result. This book is giving me in tools to change everything
Wow - what an inspirational, informative & insightful book! This book will leave you wanting more from Tony Hsieh, CEO of Zappos, who gives a brief description of his very funny & clever childhood all the way to where he is now: running an outstanding company that is more difficult to get into than Harvard. But this book is packed with more than just the details of Tony's life (although he's a fascinating person & you will want to know more once you've read it.) It's all about how to conduct great business & delivering top shelf customer service - that which can separate one company from all the rest. Read this book & go back to work wanting to deliver better Cust Svc internally & externally. You may even find yourself just treating others around you better in general - YES, it's THAT good!
I strongly recommend it to every entrepreneur or wannabe. After this I'm reading Tribal Leadership, wich you can download from Zappos Blog for free.
It really helps to understand Tony and the inspiration for his achievements.
I though this book started off a bit on the slow side. At first I didn't find the pre Zappos history especially interesting. That history became relevant as the narrative unfolded and it was clear how Zappos was shaped by the years that preceded its founding. In the early part of the book, the writer/reader struck me as flighty, immature and even a little annoying. Later in the book, I realized that I had misinterpreted his want for a fun, non-boring workplace as naive and youthful when it was actually focused and visionary. From the chapter on culture through the end of the book the pace picked up. This is an important book on customer and employee relations. It should be required reading for any retailer, internet or otherwise.