It's a good book to get to know and understand who is and what motivates Tony Hsieh, and to understand how Zappos was created and the hard road the had to drive to success.
There are some inspiring parts, but how well they apply to you will depend of a lot of different personal factors. For me it is great to see that Tony is a very humble and charismatic person, who trully believes in good and work for what he thinks is right.
But he was always that way, it's not something he "learned", so if one wants to be that way, and by that I mean if one whats to change, it is a deep processes as you will have to change your inner self.
The story may also help to show you and other people that it is possible to create great companies without having to sell your soul or to betray those who stand for you.
The narration is good, although Tony's voice is quite a bit flat (which is not a problem, he just keeps the same pace)
This book is nothing more than a self indulgent autobiography from someone who doesn't seem to live in the same world as the rest of us.
If you're looking for business advice, I'd skip the first two-thirds entirely. And even then, you can probably find a billeted outline of the business stuff.
An imperfect square - perhaps I'm rhombus
interesting story. does stuff that the lean mob tell you not to. such as selling all your assets just to keep the doors open for a few more months. I guess it works out like Disney. but really, the audio book is the way to go for this one. original people reading those own quotes. delivering Wow!
just skip chapter 1 the rest is so informative.. loved it.. and it gave me a couple of titles to read as well
Excellent reference for anyone that has customer service in their business. We did not implement all of their ideas but that's because it did not match our culture. However it helped to reinforce that customer first and great working atmosphere are important.
If you want to find some insight to build a strong company culture, this book will give that to you.
Getting some employees to read parts of the book is also a nice touch.