Written and narrated like he is talking to a friend, Tony Hsieh engages from the moment he starts. Honest, humble and humorous, it highlights a number of valuable lessons learnt by Tony from childhood till now, that would be valuable to anyone, but especially aspiring entrepreneurs.
You will really get to feel like you know Tony Hsieh through the audio. It makes the story and its lessons 'sticky'.
This book would make a great gift too, as I suspect its appeal would be quite wide.
I was really interested in how they created the culture and customer experience at Zappos. That content is definitely here, but there's a lot of meandering around to get to it.
I like that Tony wrote this book without a ghostwriter, but it definitely does show in the pacing and amount of "filler" content. I don't need to read word-for-word emails that you sent (several times throughout a book). Just tell me the cause and effect.
While I admire that the author wanted to narrate his own words, I found his tone to be much too monotone and sleepy. I found myself constantly wanting to move ahead and get to it.
Yes, I plan to listen to it again, because it's just such an uplifting story.
The most memorable moment, by far, is when Tony (the author/narrator/protagonist) is watching his party get broken up by the cops, and a mysterious woman turns to him and tells him that he has a gift for bringing people together.
No, but it made me smile quite a lot.
After listening to this book, I've been inspired to make a pilgrimage out to Las Vegas and see Tony Hsieh's "Downtown Project" with my own eyes.
I love listening to audiobooks especially Spy thrillers (Daniel Silva type books) and business books (Steve Jobs autobiography as an eg)
The story of Tony is brilliant. I listened to Jeff Bezos book too but Tony was merely a small fraction of the story.
Made me Cry a bit
A very powerful book with plenty of messages not only for startups but for everyone - my sister is a home maker and i would recommend it to her too.
This is a great insight into the mind and life of a guy who has made a lot of money doing what many people hope - selling their business to a big company. I found the insight about how money doesn't buy happiness really valuable and think it's worth hearing and adding to your thinking.
I enjoyed the honesty about what was happening at each stage for these guys. The openness about making money, risking it all, and being happy no matter which way the deal goes was good to hear.
No I haven't heard him speak before. But I do listen to a lot of audio books and his performance was easy, calm, and fluid. Very easy listen.
I was turned onto the book because I went on a tour not of Zappos but CEO Tony Hsieh's "The Downtown Project". My whole world has changed since going on the tour. After finishing the book, its all starting to make sense how and why he built what he did downtown. He has started a very important revolution which may be a turning point in industrial and corporate culture history.
It is a great book; it has given me idea of importance and how to develop an business culture. I am grateful to the author, Tony Hsieh and his team has shared many anecdotes.
To be fair to Tony, I am impressed by then man and what he has done in business and with both LinkExchange and Zappos. I had high hopes for the book, perhaps too high.
The story is interesting, though the narration is difficult to listen to. I understand the idea of being authentic and using the peoples real voices but sometimes it really is best to leave it to the experts.
I found the story of Tony's life the most interesting part though the repetition of key beliefs and approached to business got a little tiring.
Overall I just think I was expecting too much. I did enjoy it, though it didn't blow me away.
build around customers
He is very passionate about the company. He and his team went through ups and downs and stayed the course.
Great book. Build your business around the customer. Word of mouth is the strongest advertising. Surround yourself with great people.