Tony Hsieh is buried so far into his "magical kingdom" that he is incapable of seeing that he is dazzled by his own brilliance. This is not a book about building a business, it is Hsieh marvelling at his list of ten things that people at Zappos do, and that's about it.
I would be amazed if in a different climate Hsieh can do it again - perhaps he can, but there is no evidence in this book of any of that. Instead, by page 200 I am out of patience for the dripping adoration of his employees for how in awe they are of Zappos (read Hsieh).
The best comment I have read on shameless self promotion comes from Barry J. Gibbons In Dream Merchants and HowBoys, where he writes of Richard Branson (Virgin empire):
"This man does fascinate me. I have high respect for what he has achieved, and for his undoubted intuition. But sometimes when I see that bearded face in (yet another) facile photo opportunity, I reflect that, sometimes, there just isn’t enough vomit in the world."
I cannot put it better than that when it comes to Hsieh and his Zappos story.
No. This is Hsieh writing about Delivering on Self Love.
Not publish the book.
Line three page 47.
The story of Zappos and how they run their company is truly inspiring. They actually make an effort to make their employees happy and wow their customers at the same time. The majority of folks that will read this spend the lion's share of their waking hours working, and this reminds you that work doesn't have to be a drag to be profitable or sustainable.
Definitely recommended reading.
I am sure I will revisit this book in the near future. There is too much good information interwoven into the captivating story. I know what I learned from this book will be helpful in my everyday life, like coming up with my personal list of core values, as well as in my future entrepreneurial endeavors.
The audio was entertaining and informative. I liked the subject so much I bought the hardcover.
I like audio books where the author is the speaker...it enables them to place meaning where intended.
The culture discussion was great!
It kept my interest for most of the book, but after a while, the self-congratulatory nature of the book started to get on my nerves
If you have the urge, I would recommend this, but just be warned that after a while it gets tiring.
I'd give it a 7out of 10
First book like this I've read
Starting his first business as a kid
The company has a great story but this book takes forever to get to the philosophy behind delivering happiness. The person's own life story seems to be - do what you want, be selfish and eventually you will find a way to get rich.
It was self-absorbed - nothing uplifting or no relevant lessons.
There were too many - so what - stories that had nothing to do with the point of the book.
The whole first half.
This felt like a vanity book, self-published and poorly performed.
A reader of biographies, history, and other non-fiction
Tony Hsieh is a very smart and very rich man. As an occasional customer of Zappos, I decided to read his book. His focus on quality and building a corporate culture made sense, but in the end I was left with three puzzles:
• His writing is extremely opaque. Any people he mentions are like cardboard figures – father, mother, partner – he never tells anything personal about any person. Once in the book he mentions “my significant other” but nothing who that person might be and what they are like. Seems friendly but tells you nothing
• In describing the sale of Zappos to Amazon he says that announcing a 40% bonus to employees let to a mass celebration by people who would now be able to take their kids to Disneyland or afford a medical procedure. Hello, Mr Benefactor of Humanity and the carrier of happiness – what about health insurance and pay levels? People who work for you have to wait for a once-in-a-decade bonus to afford medical care?
• The bonus chapter in the audiobook contained a long interview. While advertised as spontaneous, major chunks of it were word-for-word repeats of the book, creating an impression that the author has a script that he keeps repeating as he crafts his public image.
Something in that whole story did not fit. While I do not regret having read this book, I’m left puzzled…
Tony gives clear and simple examples of waht it is to be an entrepreneur and he makes it look simple
he clearly is someone that makes the world a better place and his book has inspired me to do the same
Yes, it's an interesting 21st century business and personal bio, unaffected.
It's refreshingly a frank simple and credible account of a young entrepreneur.
His account of his adventures is told dispassionately with unaffected humour.
I'm yet to finish listening, but enjoying it so much have written my first review.
Glad I got this one on special, as the monthly membership purchase is so boring ;D