I will preface by saying I have conformational bias with the key elements in this book, but it has focused the way I look at business and life, for the better. It made me happy.
To be honest this was a slow build but I guess it depends on the reader and what they are looking to get out of this book. I got much more out of it than I thought to the point where this is my first audible review since I got the service 7+ years ago.
Anyway, the book is read by the author Tony. He puts a lot of his personal moral beliefs into managing his company and thank goodness it paid off. This book makes me want to work at Zappos. After a while he started saying a lot of things I always believed and did but never put into words so in a way this book really spoke to me. So it's nice to hear confirmation from the universe that I'm doing the right things.
I hope this review doesn't set your expectations too high. Just go into it thinking you'll learn something about the founder's life. You won't regret it. You'll probably learn something about yourself. Stay past the end to hear a nice candid interview.
He probably won't read this, but keep up the good job Tony!
I really enjoyed listening to this book. Great story and information covering company culture, core values, customer service, entrepreneurship, and creativity. I would highly recommend it.