Not only is Tony Hsieh an excellent narrator, he is an incredible, very forward thinking person. If all CEO's of corporations thought like him, the world would be a much better place to live in. This is a must read...er, listen for anyone in business.
Energizing, motivating, inspiring
Great story to tell and told in a way that is very entertaining and easy to listen to. This is a book I will listen to again. It delivered on it title....It deliverd much happiness to me!
Really nice book to read. Tony Hsieh offers interesting commentary on the story of Zappos that provides insight into the importance of customer service and how to deliver it. This book may not be the best book in the customer service category, but it is the most personal and interesting. Tony tells real stories from his time at Link Exchange and Zappos and uses them to both entertain and teach.
During your listening, you will think Tony wrote and listened this audiobook specially for you. In addition, it doesn't look like a book turned in a audiobook, it looks like it was born as an audiobook.
When I started this book, I felt kind of listening to immature book with some story of financial success. But after I passed through an hour this material has become a fire. I am a small business owner, but it really revealed the potential of the possibilities by "Taking care of your customers and employees". If you are looking to amaze your customers and your team by giving the best you can offer? Then this book is for you. This book is not offering any techniques or tactics to close a sale or something like that. But this is a culture, spirit you might want to achieve or grow towards.
Tony Hsieh! You have done a public service.
Fun book--I like the story behind Tony as he grows up and builds some businesses. I think anyone with an entreupeneurial mindset, or one who likes stories about real people doing big things, will like this. I did, and I don't even shop at Zappos.
Because of this book, I decided to read the Steve Jobs book, but I like the Zappos book more so far.
I liked the candor of the author. Honest, feet on the grownd, funny and inspiring.
I liked that it is real life. I liked the message of spreadong happiness. I liked how he brings down happiness to three basic ideas. And it is all preception.
My favorite scene is the interview at the end. His answers so consistent with all the book. So truthfull, not like "Rich Dad, Poor dad".
I laughed a lot several times.
Next time in Vegas, I'll vist Zappos before any casino!
Wow! Out of about 80 audiobooks I've listened too, Delivering Happiness was my favorite. Tony Hsieh's story was great, his message on happiness was great, and the Zappos story was also great. The audio was well-narrated by the author himself, which is always a plus. Also, the audiobook was unique in that, the other players in the Zappos story were acutally narrating their own stories, rather than a generic narrator. Loved every minute, especially the conclusion interview. I wish it never ended!
Rule 1: DO NOT LET THE AUTHOR NARRATE THE BOOK! He was horrible and I couldn't stand Robin and Fred and all the others who narrated this book.
Rule 2: NO ONE cares about the cutesy worm or button stories!
This could have been a great book, Tony has led an interesting life. I would have preferred more time spent on LinkExchange and less on the worms or the other childhood stories!
Every entrepreneur should read this book! I had the opportunity to visit Zappos in Las Vegas (which I highly recommend) and the book is exactly what the emplyee had told us there. Great inspiration to show how a company culture is important and with tips to how to build your own culture.