Excellent reference for anyone that has customer service in their business. We did not implement all of their ideas but that's because it did not match our culture. However it helped to reinforce that customer first and great working atmosphere are important.
If you want to find some insight to build a strong company culture, this book will give that to you.
Getting some employees to read parts of the book is also a nice touch.
Very good book. I felt like some of the things I needed to write down. Probably will go back and listen to it again. really a great book if you're thinking about trying to improve your culture
Jen Lim was at a kickoff event for my company. Her presentation was one of the most inspirational I've even seen. I immediately purchased the audio book and have just finished listening to it for the second time. Makes me want to move to Vegas so that I can work for zappos.
I don't know if it is because the author is also the narrator, but this book is very entertaining. Never gets boring.
So far this has been the best book that I've listened to.
I loved it!