Tony has been in the news a lot here in Vegas and I finally got a chance to get through his book. The man has extraordinary vision and I was particularly impressed with the fact that he was willing to sell his expensive condo and put his own financial freedom at risk to push Zappos forward. He followed his instinct and knew that what he was doing would pay off down the road. The book is a great example of someone who thinks long term about business and not just profits. Well done.
This book did provide some good insights into company culture and customer service but contained way too much touchy-feely new age gobliagoop IMO.
The narration was just fine; I like when a book is read by the author. The topic held my attention and was interesting. The young start-ups and lessons learned were most memorable for me, although there is plenty that others will find enjoyable in the book. For me, it was a one time read/listen :) I probably won't go back to it a second time. I listened to the book on Audible, great for multitasking when folding clothes, doing dishes, etc.
Just like Zappos this book delivered more than advertised and made me happy. I knew nothing about Tony and now I'm a huge fan. Need to relisten every couple years!
I really enjoyed the format of the book. Tony Hsieh told several stories, this made it easy to recall the book when sharing what I was reading with others. The emphasis on core values and culture is undeniably a game changer for me. Not only did this book inspire me but it forced me to engage and ask questions of myself that I've never asked before.
awesome book, real world application. my eyes were opened by some of the customer service stategies
Amazing success story, but also a story of hard work and persistence - and belief. For anyone who has a business or wants to build a business - this is the model to aspire to.