The authors at best had enough material for an article, but they dragged it out into a book anyway. They use the tired business-book format of introducing their own jargon and assorted lists of key principles in an effort to make their ideas seem more than they are. This is painful as an audiobook. You could glean all of the value by scanning the hard copy in half an hour.
Great concepts but the presentation of the material was hard to get through and I did not like the narration at all.
Perhaps like you, I am a bit of a self improvement "junkie." I listen to Covey, Carnegie, Schwartz, Taleb, Ziglar, and host of others. Along with science and physics books...so I would consider myself a "skeptical empericist."
So, having listened to thousands of hours of self-improvement books, I think "Crucial Conversations" is one of the best I have ever heard. Practical, solid, researched, grounded, and easy to listen to, Patterson et. al. hits it out of the park in my opinion.
Covey does an intro that is long and enthusiastic, but the following book lives up to the hype.
If you secretly want to be genuinely wise, to improve your communications and interpersonal skills, get and study this book. I am on my 4rth time through, and still enjoying it.
We all communicate...imagine being able to "get it right" when it *really matters. This book, and "Influencer" by the same author team, had been recommended to me, and now I am passing on the favor of recommending this book highly to you.
THE WORST BOOK I HAVE DOWNLOADED (TELL TRUTH FOR CRUCIAL CONVERSATION MY OPINION) IT WAS WRITTEN BY A PROGRESSSIVE