I enjoyed being reminded about what makes people feel valuable and how to become a more engaging conversationalist. I thought the narrator did a great job.
I've given a few of the principles a test drive recently. The results were sure fire and shocking. Just applying some appreciation brings about immediate results.
Humility is the foundation of all the virtues - Confucius
This book is great! It might sound like common sense nowadays but it is great to have examples, studies, situations and the like, explain the principles in this book. I found this book a little difficult to finish and dozed off very few times. I would recommend this book to anyone that would want to improve their people skills.