This book, though paced a bit slow at times, provides valuable insights into human interactions over conflict. It presents useful techniques (which take practice) to defuse emotional situations, tune your listening skills to listen for real meaning, probe issues in a dignified and respectful way, and achieve mutual understanding on the road to win-win outcomes. I highly recommend this book to anyone who wants to improve their ability to address personal conflict over difficult, emotionally charged topics in either personal or professional settings.
Well done, very nice book, only complaint is too long, hard to catch everything in the car. better listen when have plenty of time.
I was highly disappointed in this book's attempt to help me be able to handle difficult conversations better. The narration was horrible; if you are looking for something to help cure insomnia, this is the book for you. Otherwise find something else...Anything else.
I enjoy mysteries, NOT thrillers, contemporary fiction, especially about diverse cultures, and sometimes history, if it doesn't involve too many dates. I often listen to a book multiple times, discovering unnoticed details in the retelling.
this is tedious. I don't recommend it.