Difficult Conversations gave me the courage and know-how to address specific problems with dignity and respect for the other party and myself. While I chose this book to assist me in my day to day work in managing people and issues, I have found it helps in my personal life as well. The teachings in this book encourage you to view a problem without assumptions based on past experiences. It helps you avoid getting into misunderstandings and hard feelings.
Marty Jacobs consults in the areas of strategic planning, board governance, leadership development, and community engagement.
This is one of the best guides for effectively handling difficult conversations - those conversations that are often fraught with emotion and conflict. Difficult conversations all share a common structure, which is the gap between what is said and what is not said. The authors, all members of the Harvard Negotiation Project, first outline the underlying structures that make conversations difficult and then move to discussing an approach that alleviates those problems. The main thrust of the book is to enter the conversation from a learning stance, rather than one that is judgmental or defensive. Other key elements for successfully navigating a difficult conversation are to understand the difference between impact and intent and to focus on interests rather than positions. The authors tie everything together at the end of the book by revisiting one of the scenarios used throughout the book and coaching one of the participants in this scenario through the conversation.
This book helped me understand the importance of building an strategy before confronting a difficult conversation. Well narrated, excellent examples, too bad I was not available in unabridged version.
You will learn many useful things which will help you either to change the way you start your conversation on touchy subjects or at least understand and analyze why tough conversation are going where they usually go.
This was a very useful book because it illustrated how easy it is to have misunderstandings in what should be "straight forward" conversations. It is fascinating to learn how easily what we say can be "heard" differently by the listener, especially in an emotionally charged situation. This book has caused me to rethink how I communicate, and the role that I have to play to ensure that what I say actually gets heard. It also places the onus on me as a listerner to make sure that I am relly getting at the point of the speaker, to hear both what is being said and what is NOT being said. This book will be applicable both in business and in my personal life.
I found this audio to provide me with a completely new way to look at how people communicate with one another.
The audio breaks down conversations into three distinct areas and how each contribute to success (or failure) of effectively communicating with another person.
I have used the techniques in this audio daily in my conversations and have been amazed at how much more I have learned about my friends, family and co-workers.
This book helps improve all of your relationships both at work and at your personal life as it covers the topic of effective comunication which is not always easy to have with all people.
I liked the style, the concepts and the examples. A must read if your work involves a lot of interaction with diferent kind of people.
I learned a lot from this book, excellent conversation skills & very well presented - for sure I will listen to it a few more times again, it can help you so much in everyday life as well as in your career. Recommended for everyone.
This book, though paced a bit slow at times, provides valuable insights into human interactions over conflict. It presents useful techniques (which take practice) to defuse emotional situations, tune your listening skills to listen for real meaning, probe issues in a dignified and respectful way, and achieve mutual understanding on the road to win-win outcomes. I highly recommend this book to anyone who wants to improve their ability to address personal conflict over difficult, emotionally charged topics in either personal or professional settings.