This book helped me understand the importance of building an strategy before confronting a difficult conversation. Well narrated, excellent examples, too bad I was not available in unabridged version.
You will learn many useful things which will help you either to change the way you start your conversation on touchy subjects or at least understand and analyze why tough conversation are going where they usually go.
This was a very useful book because it illustrated how easy it is to have misunderstandings in what should be "straight forward" conversations. It is fascinating to learn how easily what we say can be "heard" differently by the listener, especially in an emotionally charged situation. This book has caused me to rethink how I communicate, and the role that I have to play to ensure that what I say actually gets heard. It also places the onus on me as a listerner to make sure that I am relly getting at the point of the speaker, to hear both what is being said and what is NOT being said. This book will be applicable both in business and in my personal life.
I found this audio to provide me with a completely new way to look at how people communicate with one another.
The audio breaks down conversations into three distinct areas and how each contribute to success (or failure) of effectively communicating with another person.
I have used the techniques in this audio daily in my conversations and have been amazed at how much more I have learned about my friends, family and co-workers.
This book helps improve all of your relationships both at work and at your personal life as it covers the topic of effective comunication which is not always easy to have with all people.
I liked the style, the concepts and the examples. A must read if your work involves a lot of interaction with diferent kind of people.
I learned a lot from this book, excellent conversation skills & very well presented - for sure I will listen to it a few more times again, it can help you so much in everyday life as well as in your career. Recommended for everyone.
This book, though paced a bit slow at times, provides valuable insights into human interactions over conflict. It presents useful techniques (which take practice) to defuse emotional situations, tune your listening skills to listen for real meaning, probe issues in a dignified and respectful way, and achieve mutual understanding on the road to win-win outcomes. I highly recommend this book to anyone who wants to improve their ability to address personal conflict over difficult, emotionally charged topics in either personal or professional settings.
Well done, very nice book, only complaint is too long, hard to catch everything in the car. better listen when have plenty of time.
I was highly disappointed in this book's attempt to help me be able to handle difficult conversations better. The narration was horrible; if you are looking for something to help cure insomnia, this is the book for you. Otherwise find something else...Anything else.