Great management advice
The fact that the Disney corporation focuses on their people as their #1 asset - making them feel valued and appreciated which in-turn creates their desire to create magic for their employer
The humour, humbleness and candid way he describes both his triumphs and failures as a leader
When Lee talks about a letter he wrote for an employee and later notices it framed on that same employee's wall when invited over for dinner several years later. His initial embarassment, then realization of the tremendous impact his simple gesture of a brief letter of recognition had on the employee.
The Disney philosophy of A.R.E. (Appreciate, Recognize and Encourage) is likely one of the most effective, straightforward and easily implemented concepts in the workplace and one that will allow the employer to reap the benefits of the
This is a great book full of examples and is a very moving book. I especially like that he goes into detail of mistakes he has made and how he has learned from them. As he states in the book, leaders are not born, they are developed. I was sad that the book couldn't be longer and am now searching for more books regarding Disney Management/Institute and am now even a follower of Lee CockerelI's blog. This book was so inspiring that I bought 2 paperback copies, one for my myself, so I can make proper notes, and another for a former boss of mine which can gain alot of knowledge from this book.
Lee Cockerell is at his best when talking about some key themes, telling personal stories and giving Disney examples. Experienced managers may not get much new out of this - take care of your people, keep learning, know the details, trust your employees - but the stories are enjoyable.
The book is simply amazing! Lee teaches you leadership through his journey, and it made the book truly realistic and easy to apply to your own journey.
Great listen. Loved Lee Cockerell's "accent"! A must read/listen for anyone in the hospitality industry; anyone in business could take away great advice too.
Lee talks about his rise in the industry and how he was mentored and shaped into a strong leader we can all learn from. Great book!
Everyone should listen to this. It show why Disney is Disney and what every person can learn from them