All what lean is about in a nutshell. Being an experience operations person, I think you can always use a good refresher of all lean concepts.
Highly recommend this book both to experienced and beginners in the lean field.
Applicability to a small service oriented business is difficult, but like any good education--sometimes you have to think out of the box. Worthwhile read/listen.
Book was largely focused on manufacturing without much practical application to service industries (health care, finance, etc.) Also, action plan in audio version was much more extensive (and relevent) that the 2003 print version. Why don't they match?