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Service Excellence Is as Easy as PIE: Perception Is Everything
- Narrado por: Liz Jazwiec
- Duración: 3 h y 52 m
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Resumen del Editor
Most of us work ourselves silly focusing on quality, demonstrated outcomes, and proven results. That's a good thing. Yet too often we often stop short of the final step: zeroing in on how all our hard work comes across to the patient or customer. Why do we spend so much time making sure the ingredients are right...and so little time thinking about perception?
Liz Jazwiec, award-winning author of Eat That Cookie! and Hey Cupcake!, asks (and answers) this question in her latest book. In Service Excellence Is as Easy as PIE: Perception Is Everything, she deploys her trademark sense of humor and shares some practical and relatable ways to zone in on and improve service.
This latest book in Liz's "treat trilogy" does a delicious job of explaining the tools and tactics that form the whipped-cream smiley on the pie of service excellence. Not only does she explain how to generate powerful impressions and improve perceptions, she folds lots of entertaining stories into the mix.
Realistic, down to earth, and wickedly witty, PIE is perfect for everyone in health care or any other service industry. It's filled with ideas that are surprising, simple, and, yes, easy as you know what.
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Flipping the Switch
- Unleash the Power of Personal Accountability Using the QBQ!
- De: John G. Miller
- Narrado por: John G. Miller
- Duración: 1 h y 38 m
- Versión completa
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General4.5 out of 5 stars 221
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Narración:5 out of 5 stars 186
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Historia4.5 out of 5 stars 187
In QBQ! The Question Behind the Question, John G. Miller revealed how personal accountability helps to create opportunity, overcome obstacles, and achieve goals by eliminating blame, complaining, and procrastination. The result? Stronger organizations, more dynamic teams, and healthier relationships. Now Miller takes listeners to the next level to show how they can use the power of the QBQ! and personal accountability every day. When a light switch is flipped the flow of energy that is released reaches the lightbulb in an instant, bringing it to life.
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4 out of 5 stars
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Quick listen
- De Shea en 09-20-23
De: John G. Miller
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The Power of Nice
- How to Conquer the Business World with Kindness
- De: Linda Kaplan Thaler, Robin Koval
- Narrado por: Linda Kaplan Thaler, Robin Koval
- Duración: 2 h y 58 m
- Versión completa
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General4 out of 5 stars 208
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Narración:4.5 out of 5 stars 143
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Historia4.5 out of 5 stars 140
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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2 out of 5 stars
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For selected audiences
- De Coach Brock en 10-15-07
De: Linda Kaplan Thaler, y otros
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Fred 2.0
- New Ideas on How to Keep Delivering Extraordinary Results
- De: Mark Sanborn, Margaret Kelly - foreword
- Narrado por: Stephen Bel Davies
- Duración: 4 h y 40 m
- Versión completa
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General4 out of 5 stars 80
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Narración:4.5 out of 5 stars 76
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Historia4 out of 5 stars 77
Nine years ago, best-selling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story inspired millions. Companies - even, cities - were inspired to turn the ordinary into the extraordinary each day. Today, with stiff competition from the networked global economy, delivering extraordinary results is more important than ever. With Fred 2.0, Mark not only revisits the original Fred to gain new insights, but also equips all of us with new strategies to achieve more.
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4 out of 5 stars
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Excellent extension of The Fred Factor
- De Mike Henry Sr. en 02-07-15
De: Mark Sanborn, y otros
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The Customer Service Revolution
- Overthrow Conventional Business, Inspire Employees, and Change the World
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 4 h y 54 m
- Versión completa
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General5 out of 5 stars 31
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Narración:5 out of 5 stars 27
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Historia5 out of 5 stars 27
In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the customer - which ultimately permeates into people’s personal lives at home and in their communities.
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5 out of 5 stars
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Must Read!
- De Jennifer Ringenberg en 06-05-23
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Troublemaker
- Surviving Hollywood and Scientology
- De: Leah Remini
- Narrado por: Leah Remini
- Duración: 7 h y 12 m
- Versión completa
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General5 out of 5 stars 21,681
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Narración:5 out of 5 stars 19,773
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Historia5 out of 5 stars 19,683
The outspoken actress, talk show host, and reality television star offers up a no-holds-barred memoir, including an eye-opening insider account of her tumultuous and heart-wrenching 30-year-plus association with the Church of Scientology.
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5 out of 5 stars
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This book is fascinating and funny! Fantastic!
- De Kim en 11-04-15
De: Leah Remini
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I Like Giving
- The Transforming Power of a Generous Life
- De: Brad Formsma
- Narrado por: Brad Formsma
- Duración: 3 h y 36 m
- Versión completa
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General5 out of 5 stars 39
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Narración:5 out of 5 stars 34
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Historia5 out of 5 stars 33
When you choose to live a generous life, you start to change, and so does the world around you. Something incredible happens when giving becomes your own idea, not something you do out of duty or obligation.When you move from awareness to action, miracles happen. As you make giving a lifestyle, you'll realize you're not only loving life more, you're also creating a more generous world - a better world for all of us.
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5 out of 5 stars
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Wolrd Changing Words
- De Jay en 09-24-18
De: Brad Formsma
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O Great One!
- A Little Story About the Awesome Power of Recognition
- De: David Novak, Christa Bourg - contributor
- Narrado por: James Foster
- Duración: 4 h y 15 m
- Versión completa
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General4.5 out of 5 stars 211
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Narración:4.5 out of 5 stars 189
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Historia4.5 out of 5 stars 190
Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.
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5 out of 5 stars
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Awesome story with great principles
- De Anonymous User en 10-16-18
De: David Novak, y otros
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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General4.5 out of 5 stars 159
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Narración:4.5 out of 5 stars 131
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Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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Don't Leave Me This Way
- Or When I Get Back on My Feet You'll Be Sorry
- De: Julia Fox Garrison
- Narrado por: Joyce Bean
- Duración: 8 h y 10 m
- Versión completa
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General4 out of 5 stars 98
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Narración:4.5 out of 5 stars 85
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Historia4.5 out of 5 stars 85
Julia Fox Garrison refused to listen to the professionals she called Dr. Jerk and Dr. Panic, who - after she suffered a massive, debilitating stroke at age thirty-seven - told her she’d probably die, or to Nurse Doom, who ignored her emergency call button. Instead she heeded the advice of kind, gifted Dr. Neuro, who promised her he would “treat your mind as well as your body.” Julia figured if she could somehow manage to get herself into a wheelchair, at least she’d always find parking. But after many, many months of hospitalization and rehab, Julia not only got into a wheelchair, but she got back out.
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5 out of 5 stars
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Heroic Story
- De Pamela Harvey en 02-29-12
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Thank You Power
- Making the Science of Gratitude Work for You
- De: Deborah Norville
- Narrado por: Deborah Norville
- Duración: 4 h y 11 m
- Versión completa
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General4.5 out of 5 stars 78
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Narración:5 out of 5 stars 64
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Historia4.5 out of 5 stars 64
Journalist Deborah Norville uses her reporting skills to highlight the exciting research that proves that life improvements can stem from the practice of gratitude. Thank You Power is the extraordinary force that comes simply from acknowledging the "good things" in life. Beginning with the regular practice of counting one's blessings and feeling thankful for them, one can become healthier, happier, smarter, more resilient, and even able to undo the negative effects of stress.
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5 out of 5 stars
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Everything in this brings me joy!
- De Anonymous User en 01-12-24
De: Deborah Norville
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Throw Out Fifty Things
- Clear The Clutter, Find Your Life
- De: Gail Blanke
- Narrado por: Gail Blanke
- Duración: 3 h y 35 m
- Versión resumida
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General4 out of 5 stars 148
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Narración:4 out of 5 stars 91
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Historia4 out of 5 stars 91
Throw Out Fifty Things is truly an eye-opener. According to Blanke, our lives are so filled with junk from the past--from dried up tubes of crazy glue to old grudges--that's it's a wonder we can get up in the morning, never mind go to work, care for our children and parents, and just put one foot in front of the other. Blanke wants to start a movement of people across America throwing out 50 things (magazines count as one!) that will help liberate us from the stuff - both physical and mental - that clutters our lives.
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5 out of 5 stars
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So useful, listened to it a 2nd time right away.
- De Zeus en 02-02-10
De: Gail Blanke
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First Things First
- The Rules of Being a Warner
- De: Kurt Warner, Brenda Warner, Jennifer Schuchmann - contributor
- Narrado por: Todd Busteed, Rebecca Gallagher, Abigail Seward
- Duración: 6 h y 48 m
- Versión completa
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General5 out of 5 stars 25
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Narración:4.5 out of 5 stars 22
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Historia5 out of 5 stars 21
First Things First is an honest, insightful, and entertaining look at life inside the Warner household. Kurt and Brenda speak candidly about their marriage, the values they are working to instill in their kids, things they've done right, mistakes they've made, the importance of giving back, and the legacy they hope to leave behind.
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5 out of 5 stars
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A must read!!
- De Amazon Customer en 04-18-18
De: Kurt Warner, y otros
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I Shouldn't Be Telling You This
- Success Secrets Every Gutsy Girl Should Know
- De: Kate White
- Narrado por: Cassandra Campbell
- Duración: 10 h y 2 m
- Versión completa
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General4.5 out of 5 stars 102
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Narración:4.5 out of 5 stars 86
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Historia4 out of 5 stars 86
A witty, wise, straight-talking career guide for women, I Shouldn't Be Telling You This is the perfect book for the current economic climate, whether you're just starting out, re-entering the workforce after maternity leave, or simply looking for a career change; it contains essential tips and bold strategies from a gutsy innovator who helped increase Cosmo's circulation by half a million copies per month.
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5 out of 5 stars
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AMAZING
- De valarie en 01-21-14
De: Kate White
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Karmic Management
- What Goes Around Comes Around In Your Business and Your Life
- De: Geshe Michael Roach, Lama Christie McNally, Michael Gordon
- Narrado por: Geshe Michael Roach
- Duración: 2 h y 28 m
- Versión completa
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General4.5 out of 5 stars 115
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Narración:4.5 out of 5 stars 89
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Historia4.5 out of 5 stars 87
Traditional Eastern wisdom and real-life business experience come together in this brief and practical guide, which offers a step-by-step plan that will help readers adopt a more successful way of working and living. Karmic Management is a little book with a revolutionary message. It turns traditional business mentality on its head by stating simply that helping others become successful - suppliers, customers, even competitors - is the real key to success in life as well as in business.
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5 out of 5 stars
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Loved it!
- De Ellen en 07-20-10
De: Geshe Michael Roach, y otros
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The Power of Being Yourself
- A Game Plan for Success by Putting Passion into Your Life and Work
- De: Joe Plumeri
- Narrado por: Joe Plumeri, Joseph A. Califano Jr.
- Duración: 4 h y 48 m
- Versión completa
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General4.5 out of 5 stars 59
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Narración:4.5 out of 5 stars 51
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Historia4.5 out of 5 stars 51
Everyone imagines top CEOs as larger-than-life figures who do things no one else could. But deep down every good business leader is an everyman who combines vision and high energy with the ability to connect with all types of people and learn from them
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5 out of 5 stars
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Go Play in Traffic!
- De Teri Gasper en 01-03-18
De: Joe Plumeri
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When Your Parent Becomes Your Child
- A Journey of Faith Through My Mother's Dementia
- De: Ken Abraham
- Narrado por: Tim Lundeen
- Duración: 7 h y 12 m
- Versión completa
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General4.5 out of 5 stars 89
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Narración:4.5 out of 5 stars 80
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Historia4.5 out of 5 stars 80
At first, Ken Abraham wrote off his mother’s changes in behavior as quirks that just come with old age. There was memory loss, physical decline, hygiene issues, paranoia, and uncharacteristic attitudes. He soon realized that dementia had changed her life - and his family’s - forever. According to the Alzheimer’s Association, an estimated 5.4 million Americans of all ages have Alzheimer’s disease. That’s one in eight older Americans. More than likely, that figure includes someone you know and love.
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2 out of 5 stars
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Very Christian and not very useful so far
- De Cat288 en 11-29-15
De: Ken Abraham
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Shannon Keenan
- 05-25-23
EVERYONE needs this book
This book was recommended to me by my senior leadership this afternoon. I started listening to it on my drive home and couldn’t stop.
What a powerful book! I don’t care what industry you are in, everyone should read/listen to this book - but especially if you are in any type of customer service. Liz has a way of writing that makes her words easily understood. Her stories help paint the picture of the point she is trying to make, which makes it easy to find examples in your own life.
I highly recommend this book to every person, regardless of position, but I especially implore leaders to take the time to listen to this book and put these methods into practice. There is nothing to lose, and absolutely everything to be gained.
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