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Communication Skills

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Neal

Neal United States Listener Since 2008
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  • "Will help you in all walks of life"

    Overall
    Performance
    Story

    Bottom line: this is a great book with REAL WORLD applications that can be used not just in negotiations but in ANY human interaction.


    I wasn't sure about this book at first, but it had a lot of great reviews so I gave it a shot... I was first frustrated with the book because it would tease a lot of info or revisit points already covered and/or seemed 'obvious'.

    Getting deeper in the book it started to make sense. A lot of the things this book covers seem pretty obvious but it works, I recently found this out:

    I was having some major issues with a 'big bank' and they refused to reverse fees. After my wife spent over two days on the phone with them unsuccessful, I used some of the tactics in this book... took 15 minutes, and done -

    I'm now looking at more opportunities to utilize this information. I've read at least 4 different books on negotiation and another 4 on persuasion along with my BA in psych etc; this is a great book with REAL WORLD applications that can be used not just in negotiations but in human interaction.

    *You can read my many other reviews, I give my honest opinion of the books I get here - I would hope you do the same ;) Thanks for reading.

    More

    Getting More: How to Negotiate to Achieve Your Goals in the Real World

    • UNABRIDGED (18 hrs and 39 mins)
    • By Stuart Diamond
    • Narrated By Marc Cashman
    • Whispersync for Voice-ready
    Overall
    (349)
    Performance
    (243)
    Story
    (240)

    Negotiation is part of every human encounter, and most of us do it badly. Whether dealing with family, a business or diplomacy, people often fail to meet their goals in every country and context. They focus on power and “win-win” instead of relationships and perceptions. They don’t find enough things to trade. They think others should be rational when they should be dealing with emotions.

    Christian says: "This works"
  1. Getting More: How to Nego...
  2. .

A Peek at Michael's Bookshelf

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Votes
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Walnut Creek, CA, United States 368 REVIEWS / 1358 ratings 792 Followers / Following 7
 
Michael's greatest hits:
  • Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

    "There is something useful here"

    Overall
    Performance
    Story

    I am generally more than somewhat dubious of self-help books. They tend to be full of jargon and self-promotion with overly simplistic frameworks and have a few powerful truths that are somewhat obvious, but not so easy to actually execute. This audio book is no exception. Crucial Conversations uses a lot of words for self-promoting and testimonials with very little information content. It has its share of jargon and acronyms and oversimplifications. It also has its powerful truths (that are somewhat obvious and not so easy to actually execute). The single best transformative truth presented is that if someone is reacting with anger or retreating into silence it because of a story they are telling themselves. Really seeing and believing this for oneself and for others is (I think) the fundamental key in dealing with most emotional conflict.

    Without the jargon and acronyms this mostly boils down to:

    Look at how you and others are reacting
    Make sure everyone feels safe
    Notice what you really want
    Notice if you are acting in alignment with what you really want
    Think about your story before you start talking
    Separate the facts from your story
    Ask for, and understand, the stories of others
    Ask for, and understand, challenges from others to your story
    Align on a purpose
    Come to a decision
    Write down decisions with clear actions, dates and verification

    OK, mostly pretty obvious. Some pretty easy to do, some pretty hard. If you do all these things, you will likely communicate well.

    I did this as a training class as well as reading and listening to the book and viewing the videos (yikes!) and the audio examples. The training class was much, much better than the audio (or printed) book primarily because in the class there were many role-plays where the students had to actually attempt to use the techniques in semi-scripted scenarios. These role-plays made it clear how different these techniques were from most peoples’ normal communications habits and made it very clear it would take a lot of focus and practice to become proficient using these techniques.

    There were a few things I particularly didn't like including; The time and words wasted in self-promotion and testimonials; Labeling natural fight or flight responses as “unhealthy”; and the narration was (as in many self-help books) so upbeat and positive as to be grating.

Gladis

Gladis houston, TX, United States 03-06-12

Tell us about yourself!

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  • "Wow, listen to this book!"

    90 of 113 helpful votes

    I'm not even quite sure how I picked this book to spend my credit on but I'm so glad it turned out to be an awesome find! It gives you the medical reasons why our body language can say more than the words that we say -plus examples that happened through out his career while he was an FBI agent . While listening to this book I became a people watcher and have observed some of the examples he talks about in the book so now I can't help feeling like this book has given me tools to decode what people are saying without saying it. Delivers its promise! Great use of credit.

    More

    What Every BODY Is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People

    • UNABRIDGED (7 hrs and 24 mins)
    • By Joe Navarro, Marvin Karlins
    • Narrated By Paul Costanzo
    Overall
    (1972)
    Performance
    (1671)
    Story
    (1646)

    Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

    Cynthia says: "Let Me Hear Your Body Talk"

What's Trending in Communication Skills:

  • 4.8 (29 ratings)

    A Course in Miracles: Manual for Teachers, Vol. 3

    • UNABRIDGED (4 hrs and 2 mins)
    • By Dr. Helen Schucman (scribe)
    • Narrated By Jim Stewart
    Overall
    (29)
    Performance
    (23)
    Story
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    Book 3: Manual for Teachers is written in question and answer form, and provides answers to some of the more likely questions a student of A Course in Miracles might ask. It also includes a clarification of a number of the terms the Course uses, explaining them within the theoretical framework of the Text.

  • 4.4 (8752 ratings)

    How to Win Friends & Influence People

    • UNABRIDGED (7 hrs and 19 mins)
    • By Dale Carnegie
    • Narrated By Andrew MacMillan
    • Whispersync for Voice-ready
    Overall
    (8752)
    Performance
    (3548)
    Story
    (3530)

    You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

    Ralph says: "This is well worth listening too! Main points are."
  • 4.3 (865 ratings)

    The Modern Scholar: Way with Words: Writing Rhetoric and the Art of Persuasion

    • UNABRIDGED (7 hrs and 48 mins)
    • By Michael D. C. Drout
    Overall
    (865)
    Performance
    (452)
    Story
    (431)

    Esteemed professor Michael D. C. Drout brings his expertise in literary studies to the subject of rhetoric. From history-altering political speeches to friendly debates at cocktail parties, rhetoric holds the power to change opinions, spark new thoughts, and ultimately change the world.

    Jade says: "A Very Unique Read...(J/K)"
  • 4.4 (208 ratings)

    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

    • UNABRIDGED (6 hrs and 27 mins)
    • By Kerry Patterson
    • Narrated By Joseph Grenny
    • Whispersync for Voice-ready
    Overall
    (208)
    Performance
    (174)
    Story
    (173)

    >Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

    Michael says: "There is something useful here"
  •  
  • 4.3 (177 ratings)

    How to Talk So Kids Will Listen & Listen So Kids Will Talk

    • UNABRIDGED (8 hrs and 31 mins)
    • By Adele Faber, Elaine Mazlish
    • Narrated By Susan Bennett
    Overall
    (177)
    Performance
    (139)
    Story
    (139)

    Internationally acclaimed experts on communication between parents and children, Adele Faber and Elaine Mazlish “are doing for parenting today what Dr. Spock did for our generation” (Parent Magazine). Now, this best-selling classic includes fresh insights and suggestions as well as the author’s time-tested methods to solve common problems and build foundations for lasting relationships.

    John says: "Best. Parenting. Book. Ever."
  • 4.3 (132 ratings)

    Unglued: Making Wise Choices in the Midst of Raw Emotions

    • UNABRIDGED (5 hrs and 25 mins)
    • By Lysa TerKeurst
    • Narrated By Lysa TerKeurst
    • Whispersync for Voice-ready
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    (116)
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    (114)

    God gave us emotions to experience life, not destroy it! Lysa TerKeurst admits that she, like most women, has had experiences where others bump into her happy and she comes emotionally unglued. We stuff, we explode, or we react somewhere in between. What do we do with these raw emotions? Is it really possible to make emotions work for us instead of against us? Yes, and in her usual inspiring and practical way, Lysa will show you how.

    JUDY says: "Great book! Enjoying it very much."
  • 4.3 (75 ratings)

    Be Different: Adventures of a Free-Range Aspergian with Practical Advice for Aspergians, Misfits, Families & Teachers

    • UNABRIDGED (6 hrs and 5 mins)
    • By John Elder Robison
    • Narrated By John Elder Robison
    • Whispersync for Voice-ready
    Overall
    (75)
    Performance
    (59)
    Story
    (59)

    John Robison argues that Asperger's is about difference, not disability. In this book he offers stories from his own life and from the lives of other Aspergians to give the reader a window into the Aspergian mind. Equally important, he offers practical advice - to Aspergians, their parents, and educators - on how Asperians can improve the weak communication and social skills that keep them from taking full advantage of, or even recognizing, their often remarkable gifts.

    SHEILA says: "You have to BE an Aspie to see the full value"
  • 4.4 (53 ratings)

    Bird by Bird: Some Instructions on Writing and Life

    • UNABRIDGED (6 hrs and 19 mins)
    • By Anne Lamott
    • Narrated By Susan Bennett
    • Whispersync for Voice-ready
    Overall
    (53)
    Performance
    (46)
    Story
    (48)

    A New York Times best-selling author of both fiction and nonfiction, Anne Lamott was also the recipient of a Guggenheim Fellowship. As much a guide to writing as an exploration of the emotional challenges of being a writer, Bird by Bird offers a candid and often humorous look at how to tackle these varied obstacles.

    Brian C. says: "Funny and Instructive"
  • How to Win Friends & Influence People

    • UNABRIDGED (7 hrs and 19 mins)
    • By Dale Carnegie
    • Narrated By Andrew MacMillan
    • Whispersync for Voice-ready
    Overall
    (8752)
    Performance
    (3548)
    Story
    (3530)

    You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

    Ralph says: "This is well worth listening too! Main points are."
  • Talk Like TED: The 9 Public Speaking Secrets of the World's Top Minds

    • UNABRIDGED (7 hrs and 42 mins)
    • By Carmine Gallo
    • Narrated By Carmine Gallo
    Overall
    (59)
    Performance
    (53)
    Story
    (53)

    TED talks have redefined the elements of a successful presentation and become the gold standard for public speaking around the world. TED and associated Tedx conferences are held in more than 130 countries and are being viewed at a rate of 1.5 million times a day. These are presentations that set the world on fire, and the techniques that top TED speakers use are the same ones that will make any presentation more dynamic, fire up any team, and give anyone the confidence to overcome their fear of public speaking.

    Carol says: "Gallo cuts to the chase..."
  • Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

    • UNABRIDGED (6 hrs and 27 mins)
    • By Kerry Patterson
    • Narrated By Joseph Grenny
    • Whispersync for Voice-ready
    Overall
    (208)
    Performance
    (174)
    Story
    (173)

    >Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

    Michael says: "There is something useful here"
  • The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism

    • UNABRIDGED (8 hrs and 20 mins)
    • By Olivia Fox Cabane
    • Narrated By Lisa Cordileione
    • Whispersync for Voice-ready
    Overall
    (987)
    Performance
    (843)
    Story
    (840)

    What if charisma could be taught? For the first time, science and technology have taken charisma apart, figured it out and turned it into an applied science: In controlled laboratory experiments, researchers could raise or lower people's level of charisma as if they were turning a dial. What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab, and every person you meet, a chance to experiment.

    Chlo-bell says: "An excellent treatment of a fascinating topic."
  •  
  • Supercommunicator: Explaining the Complicated So Anyone Can Understand

    • UNABRIDGED (6 hrs and 22 mins)
    • By Frank J. Pietrucha
    • Narrated By Sean Pratt
    Overall
    (1)
    Performance
    (1)
    Story
    (1)

    In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.

  • Thanks for the Feedback: The Science and Art of Receiving Feedback Well

    • UNABRIDGED (9 hrs and 48 mins)
    • By Sheila Heen, Douglas Stone
    • Narrated By Sheila Heen, Douglas Stone
    Overall
    (13)
    Performance
    (9)
    Story
    (10)

    Coauthors of the international best-seller Difficult Conversations, Stone and Heen have spent the last 10 years working with businesses, nonprofits, governments, and families to determine what helps us learn and what gets in our way. With humor and clarity, they blend the latest insights from neuroscience and psychology with practical, hard-headed advice. This audiobook is destined to become a classic in the world of leadership, organizational behavior, and education.

  • Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

    • UNABRIDGED (7 hrs and 44 mins)
    • By Mark Goulston
    • Narrated By Walter Dixon
    • Whispersync for Voice-ready
    Overall
    (999)
    Performance
    (779)
    Story
    (770)

    You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says.

    Joseph says: "Not for everyone"
  • The Way of the SEAL: Think Like an Elite Warrior to Lead and Succeed

    • UNABRIDGED (7 hrs and 50 mins)
    • By Mark Divine, Allyson Edelhurtz Machate
    • Narrated By John Pruden
    • Whispersync for Voice-ready
    Overall
    (28)
    Performance
    (27)
    Story
    (26)

    Ex-navy commander Mark Divine reveals exercises, meditations and focusing techniques to train your mind for mental toughness, emotional resilience, and uncanny intuition. Blending the tactics he learned from America's elite forces with lessons from the Spartans, samurai, Apache scouts, and other great warrior traditions, Divine has distilled the fundamentals of success into eight powerful principles that will transform you into the leader you always knew you could be. Learn to think like a SEAL, and take charge of your destiny at work, home and in life.

    Cid23 says: "Embrace the suck!"
  •  
  • How to Talk So Kids Will Listen & Listen So Kids Will Talk

    • UNABRIDGED (8 hrs and 31 mins)
    • By Adele Faber, Elaine Mazlish
    • Narrated By Susan Bennett
    Overall
    (177)
    Performance
    (139)
    Story
    (139)

    Internationally acclaimed experts on communication between parents and children, Adele Faber and Elaine Mazlish “are doing for parenting today what Dr. Spock did for our generation” (Parent Magazine). Now, this best-selling classic includes fresh insights and suggestions as well as the author’s time-tested methods to solve common problems and build foundations for lasting relationships.

    John says: "Best. Parenting. Book. Ever."
  • What Every BODY Is Saying: An Ex-FBI Agent’s Guide to Speed-Reading People

    • UNABRIDGED (7 hrs and 24 mins)
    • By Joe Navarro, Marvin Karlins
    • Narrated By Paul Costanzo
    Overall
    (1972)
    Performance
    (1671)
    Story
    (1646)

    Listen to this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.

    Cynthia says: "Let Me Hear Your Body Talk"
  • Getting to Yes: Negotiating Agreement Without Giving In

    • UNABRIDGED (6 hrs and 21 mins)
    • By Roger Fisher, William Ury
    • Narrated By Dennis Boutsikaris
    • Whispersync for Voice-ready
    Overall
    (380)
    Performance
    (304)
    Story
    (303)

    Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken - and without getting angry. It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict - whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats.

    John says: "Maybe I Could Go to Four and One-Half Stars"
  • Find Out Anything from Anyone, Anytime: Secrets of Calculated Questioning from a Veteran Interrogator

    • UNABRIDGED (4 hrs and 22 mins)
    • By James Pyle, Maryann Karinch
    • Narrated By Walter Dixon
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    The secret to finding out anything you want to know is amazingly simple: Ask good questions. Most people trip through life asking bad questions - of teachers, friends, coworkers, clients, prospects, experts, and suspects. Even people trained in questioning, such as journalists and lawyers, commonly ask questions that get partial or misleading answers. People in any profession will immediately benefit by developing the skill and art of good questioning.

  • Find Out Anything from Anyone, Anytime: Secrets of Calculated Questioning from a Veteran Interrogator

    • UNABRIDGED (4 hrs and 22 mins)
    • By James Pyle, Maryann Karinch
    • Narrated By Walter Dixon
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    The secret to finding out anything you want to know is amazingly simple: Ask good questions. Most people trip through life asking bad questions - of teachers, friends, coworkers, clients, prospects, experts, and suspects. Even people trained in questioning, such as journalists and lawyers, commonly ask questions that get partial or misleading answers. People in any profession will immediately benefit by developing the skill and art of good questioning.

  • Supercommunicator: Explaining the Complicated So Anyone Can Understand

    • UNABRIDGED (6 hrs and 22 mins)
    • By Frank J. Pietrucha
    • Narrated By Sean Pratt
    Overall
    (1)
    Performance
    (1)
    Story
    (1)

    In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.

  • How to Deliver a Great TED Talk: Presentation Secrets of the World's Best Speakers

    • UNABRIDGED (3 hrs and 17 mins)
    • By Akash Karia
    • Narrated By Matt Stone
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    How to Deliver a Great TED Talk is a complete public speaking system for delivering highly effective presentations and speeches. If you’ve watched TED videos before, you’ve no doubt been inspired and electrified by speeches by figures such as Sir Ken Robinson, Jill Bolte Taylor, Simon Sinek and Dan Pink. If you follow the guidelines and tools in this audiobook, I guarantee that your audience will have no choice but to be wrapped up in your speeches and presentations.

  • Say Like Cicero: Best Speech Techniques

    • UNABRIDGED (1 hr and 30 mins)
    • By Quentin Bach
    • Narrated By Alexey Muzhitzky, Jocelyn Ahlf
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    Each of us gets in such situations where you need to deliver a convincing and detailed speech - on the exam, at a business meeting, or in the company of friends. This audiobook teaches you how to get out of the position with dignity, because it talks about the art of speech. This audiobook will teach breathing and voice techniques, develop good diction and correct pronunciation, and much more. In conclusion, there are exercises that will help make your voice more sonorous and beautiful. The audiobook is indispensable for of teachers, journalists, and all those whose work is related to public engagement.

  •  
  • IPsihotehniki vlijanija. Sekretnye metodiki specsluzhb [Influence Psychotechnics: The Secrets of Spies]

    • UNABRIDGED (1 hr and 4 mins)
    • By David Leroy
    • Narrated By Stanislav Stanislav
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    Navernjaka vy ne odin raz slyshali ili chitali, chto vozmozhnosti nashego organizma bezgranichny. I dejstvitel'no, mozhno nabljudat', kak v kriticheskih situacijah chelovek podnimaet «nepod#emnye» tjazhesti, ne zamerzaet v ledjanoj vode, prekrasno orientiruetsja v prostranstve, poterjav zrenie, pishet kartiny, ostavshis' bez ruk, ili vdrug otkazyvaetsja letet' v dolgozhdannyj zaplanirovannyj otpusk i ostaetsja zhiv, tak kak samolet, na kotoryj on kupil bilet, razbivaetsja. Takih primerov mozhno privesti mnogo.

  • How to Write Anything: A Complete Guide

    • UNABRIDGED (22 hrs and 3 mins)
    • By Laura Brown
    • Narrated By Caroline Shaffer
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    With more than 200 how-to entries and easy-to-use models organized into three comprehensive sections on work, school, and personal life, How to Write Anything covers a wide range of topics that make it an essential guide for the whole family. You want your boss to fund a special project. How can you write a persuasive email that will win his approval? It's time to apply to college. How can you write an essay that will stand out? The mother of one of your co-workers has died. What's the best way to express your condolences?

  • Public Speaking Secrets of the Pros: 77 Insider Tips, Tricks, and Techniques to Help You Captivate Any Audience...Any Time...Any Place!

    • UNABRIDGED (2 hrs)
    • By Peter Fogel
    • Narrated By Michael Heuer
    Overall
    (2)
    Performance
    (2)
    Story
    (2)

    National Speakers Association speaker, sales writer, corporate trainer, and award-winning humorist Peter "The Reinvention Guy" Fogel has worked or appeared on over 22 television shows. From cruise ships to performing arts centers to corporate America - he has done it all. Now he pulls back the curtain and gives you in the Trenches Techniques learned from over 30 years of public speaking and performing in front of diverse audiences. You too, can captivate any audience you get in front of. It's not hard once you use these insider secrets.

    Robin G Coles says: "Powerful!"