I thoroughly enjoyed this course. The lecturer is an excellent narrator and sounds very empathetic and understanding. He breaks down the topic into very logical lectures, each focused around very useable frameworks. He frequently references outside studies, but doesn't get bogged down in the details, making it relate to the issue at hand. There are some dramatic enactments of examples which are sometimes cheesy, but overall add to the course. This audiobook is good from start to finish (arguably getting better as it goes), rather than many books, where it's one good idea re-hashed 50 times.
About 1/3 of the way through this book I was still doubting it's depth. It promises to give some pretty powerful insights at the beginning, and I was not initially getting that. But eventually the book does deliver on it's promise. His stories of real-life interventions paint a clear picture of the source of many of our day-to-day problems. Since we are so busy, we develop fast ways of interacting with our world in a kind of one-dimensional way. We tend to see things from one simple perspective: our own.
I'm in sales, and often find myself sitting across from someone who is closed off and not letting me in. After all, I am trying to sell them something. But after listening to this book, I have a way to go beyond the transaction and connect with the person. What are they feeling? Is it fear, anger, insecurity? How can I make them "feel felt"? If I slow down and recognize that their needs are real and not just distractions to be talked over, we can communicate. That can result in a sale which I might not otherwise have gotten, which is good. But it nearly always results in better communication, which plays a very important part in all the other things I would like to accomplish in life. Thank you, Mark. Well Done.