Bottom line: this is a great book with REAL WORLD applications that can be used not just in negotiations but in ANY human interaction.
I wasn't sure about this book at first, but it had a lot of great reviews so I gave it a shot... I was first frustrated with the book because it would tease a lot of info or revisit points already covered and/or seemed 'obvious'.
Getting deeper in the book it started to make sense. A lot of the things this book covers seem pretty obvious but it works, I recently found this out:
I was having some major issues with a 'big bank' and they refused to reverse fees. After my wife spent over two days on the phone with them unsuccessful, I used some of the tactics in this book... took 15 minutes, and done -
I'm now looking at more opportunities to utilize this information. I've read at least 4 different books on negotiation and another 4 on persuasion along with my BA in psych etc; this is a great book with REAL WORLD applications that can be used not just in negotiations but in human interaction.
*You can read my many other reviews, I give my honest opinion of the books I get here - I would hope you do the same ;) Thanks for reading.
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I'm not even quite sure how I picked this book to spend my credit on but I'm so glad it turned out to be an awesome find! It gives you the medical reasons why our body language can say more than the words that we say -plus examples that happened through out his career while he was an FBI agent . While listening to this book I became a people watcher and have observed some of the examples he talks about in the book so now I can't help feeling like this book has given me tools to decode what people are saying without saying it. Delivers its promise! Great use of credit.