This book gives plenty of realistic scenarios: my teenager son hardly tells me anything, I have to work with a co-worker who's constantly angry, my boss doesn't get what I'm saying, and my spouse and I are always fighting. As you're listening to these scenarios (complete with realistic dialogues), you think "Yes, I've been there. What do I need to do to fix it?" The author then gives solutions that move people from arguing to empathizing to listening. The solutions aren't earth shattering. The secret is knowing the right things to say. Just as the solution to being healthy is exercising and eating well. The secret is finding a routine that works for you. I'm sure I'll be referring back to this book. After I absorb the ideas, I would have to go back and find the methods and dialogues that would fit me.
Professor Drout provides a foundation on writing and rhetoric in an amazing conversational format, as if he's talking to you directly and explaining things that you didn't understand in English 101. He explains terminologies well and provides plenty of examples to allow you to slowly absorb the concepts. I'm starting on volume 2, which is more technical. I don't remember all the information after the first listen through. I expect I will be listening to these audio books again.