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Self Development > Communication Skills

Communication Skills

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A. Yoshida

A. Yoshida Pasadena, CA USA Member Since 2013
HELPFUL VOTES
214
ratings
REVIEWS
102
74
FOLLOWERS
FOLLOWING
158
0
  • "Realistic scenarios to improve your..."

    Overall
    Performance
    Story

    This book gives plenty of realistic scenarios: my teenager son hardly tells me anything, I have to work with a co-worker who's constantly angry, my boss doesn't get what I'm saying, and my spouse and I are always fighting. As you're listening to these scenarios (complete with realistic dialogues), you think "Yes, I've been there. What do I need to do to fix it?" The author then gives solutions that move people from arguing to empathizing to listening. The solutions aren't earth shattering. The secret is knowing the right things to say. Just as the solution to being healthy is exercising and eating well. The secret is finding a routine that works for you. I'm sure I'll be referring back to this book. After I absorb the ideas, I would have to go back and find the methods and dialogues that would fit me.

    More

    Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

    • UNABRIDGED (7 hrs and 44 mins)
    • By Mark Goulston
    • Narrated By Walter Dixon
    • Whispersync for Voice-ready
    Overall
    (1123)
    Performance
    (887)
    Story
    (876)

    You’ve got a business colleague who’s hostile...a client who’s furious...a staffer who’s deeply cynical—how do you get people to do what you want in tough situations like these? In Just Listen, veteran psychiatrist and business coach Mark Goulston reveals the secret to how to get through to anyone, even when productive communication seems impossible.“Here's the challenge,” Mark says.

    Joseph says: "Not for everyone"
  • "English 101 in 8 hours"

    Overall
    Performance
    Story

    Professor Drout provides a foundation on writing and rhetoric in an amazing conversational format, as if he's talking to you directly and explaining things that you didn't understand in English 101. He explains terminologies well and provides plenty of examples to allow you to slowly absorb the concepts. I'm starting on volume 2, which is more technical. I don't remember all the information after the first listen through. I expect I will be listening to these audio books again.

    More

    The Modern Scholar: Way with Words: Writing Rhetoric and the Art of Persuasion

    • UNABRIDGED (7 hrs and 48 mins)
    • By Michael D. C. Drout
    Overall
    (913)
    Performance
    (496)
    Story
    (474)

    Esteemed professor Michael D. C. Drout brings his expertise in literary studies to the subject of rhetoric. From history-altering political speeches to friendly debates at cocktail parties, rhetoric holds the power to change opinions, spark new thoughts, and ultimately change the world.

    Jade says: "A Very Unique Read...(J/K)"
  1. Just Listen: Discover the...
  2. The Modern Scholar: Way w...
  3. .

A Peek at Jake's Bookshelf

Helpful
Votes
5
 
Port Hueneme, California, United States 7 REVIEWS / 34 ratings Member Since 2013 0 Followers / Following 0
 
Jake's greatest hits:
  • How Conversation Works: 6 Lessons for Better Communication

    "Good Information"

    Overall
    Performance
    Story

    I feel that everyone should take this course just so we know that we're all on the same page when it comes to conversation structure and etiquette. Much of the information was basic and familiar, but Curzan nonetheless finds a way to make it entertaining and insightful. This course isn't necessary if you feel that you are already pretty good at conversation and how to negotiate one, but it does bring interesting linguistic ideas to bear on conversation structure. I do feel an urge to evangelize about how the conversation floor and backchanneling work after listening. Good, short course.

  • Effective Communication Skills

    "Points Not Effectively Communicated"

    Overall
    Performance
    Story

    There were some helpful tips here and there but the course plodded with lots of platitudinizing. I felt like he could've effectively communicated everything he wanted to in 3 hours or less.

Jacobus

Jacobus Johannesburg, South Africa 12-21-13 Member Since 2009

When I drive, I read... uhm listen. I like SciFi, Fantasy, some Detective and Espionage novels and Religion. Now and then I will also listen to something else.

HELPFUL VOTES
564
ratings
REVIEWS
205
168
FOLLOWERS
FOLLOWING
96
5
  • "Superb, insightful but limited by a..."

    9 of 10 helpful votes

    'The Art of Storytelling' by Prof. Hannah B. Harvey is probably one of the best courses in 'The Great Courses' series. Not only does it deals with something no human being can get away from - the telling of stories - Harvey's presentation is absolutely exquisite, she has a way to draw you in.

    So why don't I give it five stars throughout. Because you loose out tremendously by buying the audio only version. While listening to Prof. Harvey gives you the basics, there are so much more that is just not accessible when listening to the audio version of the course. I would have loved to not only hear, but also to see the storytellers, including herself perform by telling a story. You only hear the example 'stories' while it is used to help you with gestures, movement etc. She also gives valuable exercises on body posture and warming up your body and vocal chords before an performance. In the audio version you miss out on a lot of these.

    That said, being a minister of religion that often preaches to various audiences, I was able to incorporate some of her ideas in one of my recent sermons. I was astounded with the reaction.

    Prof. Harvey covers al the components of a good story, how to write or think up or identify a story as well as how to present or perform it. It is absolutely worthwhile and the self-help exercises (cross-training) she gives helps a lot.

    Unfortunately you will want to have more. I found that the audio version of this lecture left me with a feeling of being cheated out of the most important part of storytelling - body language... maybe it is better to wait for a Great Courses 70% off sale, pay a little more (or a lot) and watch the video version. If you don't have that kind of money, the audio might just help you getting started.

    More

    The Art of Storytelling: From Parents to Professionals

    • ORIGINAL (12 hrs and 29 mins)
    • By The Great Courses
    • Narrated By Professor Hannah B. Harvey
    Overall
    (111)
    Performance
    (101)
    Story
    (101)

    An absolute treat for the heart and mind, these 24 lectures demonstrate how to master the art of storytelling, offering insight into the process of crafting and delivering a tale to enhancing the stories you tell everyday-to your children at bedtime, in your conversational anecdotes, and in your presentations at work. Teachers, lawyers, clergy, coaches, parents, and anyone who wants to understand the power of stories to capture hearts and minds will benefit from these lessons.

    Lance says: "Too many stories, not enough lecture"

What's Trending in Communication Skills:

  • 4.9 (36 ratings)
    A Course in Miracles: Manual for Teachers, Vol. 3 (






UNABRIDGED) by Dr. Helen Schucman (scribe) Narrated by Jim Stewart

    A Course in Miracles: Manual for Teachers, Vol. 3

    • UNABRIDGED (4 hrs and 2 mins)
    • By Dr. Helen Schucman (scribe)
    • Narrated By Jim Stewart
    Overall
    (36)
    Performance
    (30)
    Story
    (31)

    Book 3: Manual for Teachers is written in question and answer form, and provides answers to some of the more likely questions a student of A Course in Miracles might ask. It also includes a clarification of a number of the terms the Course uses, explaining them within the theoretical framework of the Text.

  • 4.8 (15 ratings)
    Mode One: Let the Women Know What You're Really Thinking (






UNABRIDGED) by Alan Roger Currie Narrated by Alan Roger Currie

    Mode One: Let the Women Know What You're Really Thinking

    • UNABRIDGED (7 hrs and 18 mins)
    • By Alan Roger Currie
    • Narrated By Alan Roger Currie
    Overall
    (15)
    Performance
    (15)
    Story
    (15)

    As a man, when you decide that you want to express your romantic or sexual desires, interests, and intentions to a woman, how do you go about communicating those desires and interests to her? Do you communicate your desires and interests to women in a cautious, vague, ambiguous, or 'beat-around-the-bush' manner? Do you avoid approaching women and avoid initiating a conversation with women altogether? Do you regularly cheat on your wife or girlfriend behind her back? Are you currently filled with so much bitterness, misogyny, and resentment toward women that you have no desire whatsoever to even interact with women? When listening to the audiobook version of Mode One: Let the Women Know What You're Really Thinking, Author and Professional Dating Coach Alan Roger Currie describes and examines what he refers to as the "Four Modes of Verbal Communication".

    Shawn Rainey says: "Amazing"
  • 4.9 (12 ratings)
    Invisible Ink: A Practical Guide to Building Stories that Resonate (






UNABRIDGED) by Brian McDonald Narrated by Matt Armstrong

    Invisible Ink: A Practical Guide to Building Stories that Resonate

    • UNABRIDGED (3 hrs and 33 mins)
    • By Brian McDonald
    • Narrated By Matt Armstrong
    Overall
    (12)
    Performance
    (12)
    Story
    (12)

    When people think of a screenplay, they usually think about dialogue-the "visible ink" that is readily accessible to the listener, reader, or viewer. But a successful screenplay needs Invisible Ink as well, the craft below the surface of words. Invisible Ink lays out the essential elements of screenplay structure, using vivid examples from famous moments in popular movies as well as from one of his own popular scripts.

    micah says: "Wonderfully succinct!"
  • 4.4 (9541 ratings)
    How to Win Friends & Influence People (






UNABRIDGED) by Dale Carnegie Narrated by Andrew MacMillan

    How to Win Friends & Influence People

    • UNABRIDGED (7 hrs and 19 mins)
    • By Dale Carnegie
    • Narrated By Andrew MacMillan
    Overall
    (9541)
    Performance
    (4237)
    Story
    (4224)

    You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

    Ralph says: "This is well worth listening too! Main points are."
  •  
  • 4.3 (913 ratings)
    The Modern Scholar: Way with Words: Writing Rhetoric and the Art of Persuasion (






UNABRIDGED) by Michael D. C. Drout

    The Modern Scholar: Way with Words: Writing Rhetoric and the Art of Persuasion

    • UNABRIDGED (7 hrs and 48 mins)
    • By Michael D. C. Drout
    Overall
    (913)
    Performance
    (496)
    Story
    (474)

    Esteemed professor Michael D. C. Drout brings his expertise in literary studies to the subject of rhetoric. From history-altering political speeches to friendly debates at cocktail parties, rhetoric holds the power to change opinions, spark new thoughts, and ultimately change the world.

    Jade says: "A Very Unique Read...(J/K)"
  • 4.3 (341 ratings)
    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (






UNABRIDGED) by Kerry Patterson Narrated by Joseph Grenny

    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

    • UNABRIDGED (6 hrs and 27 mins)
    • By Kerry Patterson
    • Narrated By Joseph Grenny
    Overall
    (341)
    Performance
    (285)
    Story
    (285)

    Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

    Michael says: "There is something useful here"
  • 4.4 (230 ratings)
    How to Talk So Kids Will Listen & Listen So Kids Will Talk (






UNABRIDGED) by Adele Faber, Elaine Mazlish Narrated by Susan Bennett

    How to Talk So Kids Will Listen & Listen So Kids Will Talk

    • UNABRIDGED (8 hrs and 31 mins)
    • By Adele Faber, Elaine Mazlish
    • Narrated By Susan Bennett
    Overall
    (230)
    Performance
    (178)
    Story
    (180)

    Internationally acclaimed experts on communication between parents and children, Adele Faber and Elaine Mazlish “are doing for parenting today what Dr. Spock did for our generation” (Parent Magazine). Now, this best-selling classic includes fresh insights and suggestions as well as the author’s time-tested methods to solve common problems and build foundations for lasting relationships.

    John says: "Best. Parenting. Book. Ever."
  • How to Win Friends & Influence People (






UNABRIDGED) by Dale Carnegie Narrated by Andrew MacMillan

    How to Win Friends & Influence People

    • UNABRIDGED (7 hrs and 19 mins)
    • By Dale Carnegie
    • Narrated By Andrew MacMillan
    Overall
    (9541)
    Performance
    (4237)
    Story
    (4224)

    You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!

    Ralph says: "This is well worth listening too! Main points are."
  • Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition (






UNABRIDGED) by Kerry Patterson Narrated by Joseph Grenny

    Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

    • UNABRIDGED (6 hrs and 27 mins)
    • By Kerry Patterson
    • Narrated By Joseph Grenny
    Overall
    (341)
    Performance
    (285)
    Story
    (285)

    Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene 10 years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their best-selling classic to provide even more ways to help you take the lead in any tough conversation.

    Michael says: "There is something useful here"
  • Talk Like TED: The 9 Public Speaking Secrets of the World's Top Minds (






UNABRIDGED) by Carmine Gallo Narrated by Carmine Gallo

    Talk Like TED: The 9 Public Speaking Secrets of the World's Top Minds

    • UNABRIDGED (7 hrs and 42 mins)
    • By Carmine Gallo
    • Narrated By Carmine Gallo
    Overall
    (224)
    Performance
    (198)
    Story
    (197)

    TED talks have redefined the elements of a successful presentation and become the gold standard for public speaking around the world. TED and associated Tedx conferences are held in more than 130 countries and are being viewed at a rate of 1.5 million times a day. These are presentations that set the world on fire, and the techniques that top TED speakers use are the same ones that will make any presentation more dynamic, fire up any team, and give anyone the confidence to overcome their fear of public speaking.

    Carol says: "Gallo cuts to the chase..."
  • How to Read Literature Like a Professor: A Lively and Entertaining Guide to Reading Between the Lines (






UNABRIDGED) by Thomas C. Foster Narrated by David de Vries

    How to Read Literature Like a Professor: A Lively and Entertaining Guide to Reading Between the Lines

    • UNABRIDGED (9 hrs and 35 mins)
    • By Thomas C. Foster
    • Narrated By David de Vries
    Overall
    (47)
    Performance
    (42)
    Story
    (41)

    What does it mean when a fictional hero takes a journey? Shares a meal? Gets drenched in a sudden rain shower? Often, there is much more going on in a novel or poem than is readily visible on the surface - a symbol, maybe, that remains elusive, or an unexpected twist on a character - and there's that sneaking suspicion that the deeper meaning of a literary text keeps escaping you. In this practical and amusing guide to literature, Thomas C. Foster shows how easy and gratifying it is to unlock those hidden truths.

    Evelyn says: "Lives Up to Its Claims"
  •  
  • How to Talk So Kids Will Listen & Listen So Kids Will Talk (






UNABRIDGED) by Adele Faber, Elaine Mazlish Narrated by Susan Bennett

    How to Talk So Kids Will Listen & Listen So Kids Will Talk

    • UNABRIDGED (8 hrs and 31 mins)
    • By Adele Faber, Elaine Mazlish
    • Narrated By Susan Bennett
    Overall
    (230)
    Performance
    (178)
    Story
    (180)

    Internationally acclaimed experts on communication between parents and children, Adele Faber and Elaine Mazlish “are doing for parenting today what Dr. Spock did for our generation” (Parent Magazine). Now, this best-selling classic includes fresh insights and suggestions as well as the author’s time-tested methods to solve common problems and build foundations for lasting relationships.

    John says: "Best. Parenting. Book. Ever."
  • The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism (






UNABRIDGED) by Olivia Fox Cabane Narrated by Lisa Cordileione

    The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism

    • UNABRIDGED (8 hrs and 20 mins)
    • By Olivia Fox Cabane
    • Narrated By Lisa Cordileione
    • Whispersync for Voice-ready
    Overall
    (1241)
    Performance
    (1063)
    Story
    (1056)

    What if charisma could be taught? For the first time, science and technology have taken charisma apart, figured it out and turned it into an applied science: In controlled laboratory experiments, researchers could raise or lower people's level of charisma as if they were turning a dial. What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab, and every person you meet, a chance to experiment.

    Chlo-bell says: "An excellent treatment of a fascinating topic."
  • How Conversation Works: 6 Lessons for Better Communication  by The Great Courses Narrated by Professor Anne Curzan

    How Conversation Works: 6 Lessons for Better Communication

    • ORIGINAL (3 hrs and 8 mins)
    • By The Great Courses
    • Narrated By Professor Anne Curzan
    Overall
    (223)
    Performance
    (196)
    Story
    (196)

    Regardless of age or occupation, conversation can be tricky. But like it or not, it's one of the most important things you do on a daily basis. Successful conversations help you advance professionally and make, maintain, and deepen relationships. Moreover, research shows that talking, when done on a substantive level, is correlated with a feeling of happiness and general well-being.In just six lectures, Professor Curzan teaches you key strategies that can dramatically improve your ability to converse with anyone, from strangers to supervisors.

    Anne T. Løvstuhagen says: "An truly entertaining introduction"
  • How to Win Friends and Influence People in the Digital Age (






UNABRIDGED) by Dale Carnegie & Associates Narrated by Robert Petkoff

    How to Win Friends and Influence People in the Digital Age

    • UNABRIDGED (7 hrs and 6 mins)
    • By Dale Carnegie & Associates
    • Narrated By Robert Petkoff
    • Whispersync for Voice-ready
    Overall
    (286)
    Performance
    (240)
    Story
    (239)

    Celebrating the 75 anniversary of the original landmark bestseller How to Win Friends and Influence People, comes an up-to-the-minute adaptation of Carnegie’s timeless prescriptions for the digital age. Dale Carnegie’s principles have endured for nearly a century. Since its original publication in 1936, his timeless classic How to Win Friends and Influence People has gone on to sell 15 million copies. Now, introducing new listeners to Carnegie’s words of wisdom, comes How to Win Friends and Influence People in the Digital Age, a new guide for a new era.

    chris says: "As titled, it brings the orig. to the digital age."
  •  
  • Getting to Yes: Negotiating Agreement Without Giving In (






UNABRIDGED) by Roger Fisher, William Ury Narrated by Dennis Boutsikaris

    Getting to Yes: Negotiating Agreement Without Giving In

    • UNABRIDGED (6 hrs and 21 mins)
    • By Roger Fisher, William Ury
    • Narrated By Dennis Boutsikaris
    • Whispersync for Voice-ready
    Overall
    (457)
    Performance
    (369)
    Story
    (366)

    Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken - and without getting angry. It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict - whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats.

    John says: "Maybe I Could Go to Four and One-Half Stars"
  • Customs of the World: Using Cultural Intelligence to Adapt, Wherever You Are  by The Great Courses Narrated by Professor David Livermore

    Customs of the World: Using Cultural Intelligence to Adapt, Wherever You Are

    • ORIGINAL (11 hrs and 59 mins)
    • By The Great Courses
    • Narrated By Professor David Livermore
    Overall
    (180)
    Performance
    (164)
    Story
    (161)

    Based on groundbreaking research, these 24 lectures address dynamics and customs related to working, socializing, dining, marriage and family - all the areas necessary to help you function with a greater level of respect and effectiveness wherever you go. You'll also encounter practical tips and crucial context for greeting, interacting with, and even managing people from other parts of the world.

    Quaker says: "Quite possibly my favorite of The Great Courses"
  • The Way of the SEAL: Think Like an Elite Warrior to Lead and Succeed (






UNABRIDGED) by Mark Divine, Allyson Edelhurtz Machate Narrated by John Pruden

    The Way of the SEAL: Think Like an Elite Warrior to Lead and Succeed

    • UNABRIDGED (7 hrs and 50 mins)
    • By Mark Divine, Allyson Edelhurtz Machate
    • Narrated By John Pruden
    • Whispersync for Voice-ready
    Overall
    (102)
    Performance
    (93)
    Story
    (91)

    Ex-navy commander Mark Divine reveals exercises, meditations and focusing techniques to train your mind for mental toughness, emotional resilience, and uncanny intuition. Blending the tactics he learned from America's elite forces with lessons from the Spartans, samurai, Apache scouts, and other great warrior traditions, Divine has distilled the fundamentals of success into eight powerful principles that will transform you into the leader you always knew you could be. Learn to think like a SEAL, and take charge of your destiny at work, home and in life.

    Kenneth says: "Not what I expected."
  • Effective Communication Skills  by The Great Courses Narrated by Professor Dalton Kehoe

    Effective Communication Skills

    • ORIGINAL (11 hrs and 56 mins)
    • By The Great Courses
    • Narrated By Professor Dalton Kehoe
    Overall
    (143)
    Performance
    (128)
    Story
    (121)

    From asking a waiter for an unusual substitution to urging a service manager to get your car finished sooner to swaying your significant other toward a particular film or show, many of the decisions you make are decided by talking. And no matter why you engage in face-to-face talk, there's no way to insulate yourself from the dangers of miscommunication. These 24 mind-opening lectures are your chance to learn more about how you communicate verbally, the common problems you can encounter in doing so, and how you can improve your own effectiveness.

    James says: "Interesting Lectures with a Misleading Description"
  • 9 Steps to Influence: A Mentalist's Guide for Everyman (






UNABRIDGED) by Ehud Segev Narrated by Dave Wright

    9 Steps to Influence: A Mentalist's Guide for Everyman

    • UNABRIDGED (4 hrs and 13 mins)
    • By Ehud Segev
    • Narrated By Dave Wright
    Overall
    (1)
    Performance
    (1)
    Story
    (1)

    What would you do if you had the power to read people and know what they are thinking and feeling? What would you do if you could use this knowledge - just like Patrick Jane from the successful TV show The Mentalist - in order to influence others and succeed in everything you do? If you'd like to learn the mentalist secrets and understand how a mentalist uses his powers to read people and influence them, this is the audiobook for you!

  • No Fear Speaking: High-Impact Public Speaking Secrets to Inspire and Influence Any Audience (






UNABRIDGED) by Joe Yazbeck Narrated by Joe Yazbeck

    No Fear Speaking: High-Impact Public Speaking Secrets to Inspire and Influence Any Audience

    • UNABRIDGED (3 hrs and 33 mins)
    • By Joe Yazbeck
    • Narrated By Joe Yazbeck
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    Does the idea of public speaking make you break out in a cold sweat and want to run as far from a podium as possible, or do you see it as an exciting opportunity to inspire and influence others through the artistry of your speech? In this audiobook, longtime master coach, performer, and founder of the No Fear Speaking System, Joe Yazbeck, will show you step-by-step how to create and deliver powerful presentations, master the artful science of public speaking, and deliver impact speeches.

  • The Basics of Robert's Rules of Order (






UNABRIDGED) by Dr. Earl E. Paul Narrated by Dr. Earl E. Paul

    The Basics of Robert's Rules of Order

    • UNABRIDGED (42 mins)
    • By Dr. Earl E. Paul
    • Narrated By Dr. Earl E. Paul
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    I decided to write an article for people who want to understand the basic rules that are used in meetings. What are these rules? They are the guidelines for conducting a meeting, allowing business to be carried out as smoothly and orderly as possible. Although I will not be able to detail the many nuances and special rules, the basics needed to conduct a meeting are explained that should help a meeting stay on track from start to finish.

  • Reap What You Sow: Ancient Secrets to Sowing Success  by Chris Widener Narrated by Chris Widener

    Reap What You Sow: Ancient Secrets to Sowing Success

    • ORIGINAL (51 mins)
    • By Chris Widener
    • Narrated By Chris Widener
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    In the quest for success, the question of the day is why some hard working people are successful and some are not. In reality, this is an ancient question that has been asked by people like you and me for centuries. Best-selling author Chris Widener explores the answer to "What makes people successful?" in Reap What You Sow. In fact, in Chris' studies he discovered that the new secret to success is actually an old secret!

  •  
  • Running Effective Meetings  by Tony Alessandra Narrated by Tony Alessandra

    Running Effective Meetings

    • ORIGINAL (40 mins)
    • By Tony Alessandra
    • Narrated By Tony Alessandra
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    This 2-part program gives you guidelines on preparing for an effective meeting - determining the purpose for the meeting, preparing an agenda, inviting the attendees, setting an appropriate time and place as well as the skills needed to be an effective meeting leader.

  • Effective Telephone Skills  by Tony Alessandra Narrated by Tony Alessandra

    Effective Telephone Skills

    • ORIGINAL (24 mins)
    • By Tony Alessandra
    • Narrated By Tony Alessandra
    Overall
    (0)
    Performance
    (0)
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    (0)

    This 2-part program will give you a guide to developing a more thorough understanding of nonverbal communication techniques. By increasing your awareness of nonverbal behavior, you can read the emotions and attitudes of fellow employees, supervisors, customers, and others you interact with inside and outside your organization. As a result, you will have a greater feeling for and awareness of all your interpersonal transactions.

  • Non-Verbal Communication  by Tony Alessandra Narrated by Tony Alessandra

    Non-Verbal Communication

    • ORIGINAL (53 mins)
    • By Tony Alessandra
    • Narrated By Tony Alessandra
    Overall
    (0)
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    (0)
    Story
    (0)

    Your ability to understand nonverbal communications is apparently not related to IQ, the ability to take tests, or the grades one makes in school. Practice tends to improve the ability to understand body language. People tested for body language comprehension generally score higher on second and subsequent tests than on their first tries.

  • Astounding Customer Service  by Tony Alessandra Narrated by Tony Alessandra

    Astounding Customer Service

    • ORIGINAL (1 hr and 27 mins)
    • By Tony Alessandra
    • Narrated By Tony Alessandra
    Overall
    (0)
    Performance
    (0)
    Story
    (0)

    What is the cost of losing a customer? In today's competitive environment, it is a cost no business can afford. It costs you up to 4 times more to get a new customer than it does to retain an existing one. However, That does not even take into account the fact that an unhappy customer will tell an average of 20 customers about their bad experiences, while a satisfied customer will only tell 10 people about their good experiences. This means you have to make twice as many customers happy as unhappy ...