Excellent audio, short and packed with actionable ways to think differently. I will listen to this one again.
Excellent book that goes into listening as well as questioning and leading conversations. He goes beyond the standard mirroring and focusing on others that most books on listening suggest. It also included some powerful suggestions on sales lines. On the downside there were parts I would skip for they were a little presumptuous and other parts that I do not agree with. However, there were enough great parts to recommend this book.
Well researched with many references to other peoples works. Succinct and very easy to listen to. So many solid ideas to put into practice right now. One of the best books I have listend to this year.