Marty Jacobs consults in the areas of strategic planning, board governance, leadership development, and community engagement.
The author opens this book with a discussion of the common errors people make in trying to implement organizational change. He then goes on to counteract those errors with his eight-stage process for implementing effective and sustainable change: 1) Establishing a sense of urgency; 2) Creating the guiding coalition; 3) Developing a vision and strategy; 4) Communicating the change vision; 5) Empowering a broad base of people to take action; 6) Generating short-term wins; 7) Consolidating gains and producing even more change; and 8) Institutionalizing new approaches into the culture. The first four stages are intended to defrost a hardened status quo, the next three introduce many new practices, and the final stage grounds the changes into the corporate culture and helps them stick. This book is a comprehensive approach to change management and highly recommended for anyone undertaking a major change effort within an organization.
The Five Most Important Questions You Will Ever Ask About Your Organization, Peter Drucker, 2008. These five questions are essentially an organizational assessment, and although they are directed toward nonprofits, they can be used in any type of organization. The five questions are:
1. What is our mission?
2. Who is our customer?
3. What does the customer value?
4. What are our results?
5. What is our plan?
These five questions weave together a process of reflection an organization can undertake to determine its current reality and chart a future course. For those interested in further inquiry, Drucker lists a number of additional questions for additional exploration.
Don’t let this title fool you! This book isn’t about taking your clothes off nor is it only for someone who has clients. This book is useful to anyone with ongoing relationships with customers and clients. The idea of “getting naked” is about overcoming your fears of vulnerability. Lencioni describes the three fears as 1) fear of losing the business, 2) fear of being embarrassed, and 3) fear of feeling inferior to your clients. These fears make it difficult to be transparent and collaborative with clients and ultimately interfere with a healthy relationship. In typical Lencioni style, the information unfolds through the telling of a story.