Interests in Design/Engineering, Architecture, & History
I love Amazon. Seriously. Amazon has improved my life. As a parent of young children, I spend no time driving to stores for diapers, I can shop late at night, I can get things cheap.
Little did I know the "price of cheap." In order for Amazon to deliver the best prices, they've seemingly done almost everything on such a slim margin, you almost feel guilty as a customer for what is happening for their employees. From the Fulfillment Centers to the executive offices, everything is about being cheap and frugal to the point it's a bit disturbing how little I was aware of it : No air conditioning in a hot summer warehouse (although they would have an ambulance on hand for employees who suffer heat stroke) - Execs traveling in economy - sawhorse door desks - no free parking for employees - a boss that expects you to have no work/life balance - no unions... it goes on...
I do appreciate how Jeff Bezos behaves as an agent of the consumer, fighting for the benefit of the consumer, but all the cheap stories made me feel like asking Jeff to not fight so hard, to just lay off and get his employees some air conditioning. It's like you call the police to arrest a guy who's stolen your car, only to have the police come and proceed to bludgeon the burglar to within inches of his life in front of your eyes. That's how it felt at times.
This book does do a good job presenting the most successful .com retail company and charting the roots of its success, it serves as a role model for anybody seeking to understand the world of internet retailing through the lens of the biggest, baddest, internet retailer out there right now.