Well researched with many references to other peoples works. Succinct and very easy to listen to. So many solid ideas to put into practice right now. One of the best books I have listend to this year.
Excellent book that goes into listening as well as questioning and leading conversations. He goes beyond the standard mirroring and focusing on others that most books on listening suggest. It also included some powerful suggestions on sales lines. On the downside there were parts I would skip for they were a little presumptuous and other parts that I do not agree with. However, there were enough great parts to recommend this book.
One of the best books I have read on change. Their theory is that willpower for change is overrated. Then they go through a systematic way to approach change which is very uplifting. The power of this book comes from the way they made this theory so easy to understand and apply. Love that the second half of the book is detailed examples. I have found all Kerry Patterson???s books to be excellent.
I'm a lawyer and mediator. I represent businesses in disputes with their insurers and in other complex litigation. I also assist machinery companies and manufacturers (primarily international) with equipment sales, non-disclosure agreements, and business issues. I also mediate commercial disputes.
This is a great book on principled negotiation. As a lawyer and mediator, the concepts in this book were not new to me, but the book puts things together in a very organized and easily understood package. I will certainly be recommending it to some of my clients.
If there is one thing that detracts from the book, it is that many of the examples remain dated. I am afraid that, to a younger listener, the book might seem somewhat obsolete. Of course, that is not true at all -- the concepts and principles, which are actually rather new in the grand scheme of things -- remain very valid.
Perhaps this would not have jumped out to me except for the fact that the authors make the point at the beginning that this is a revised and updated edition of a classic. Revised, maybe. Updated? Not so much.
Still, the book contains many timeless and valuable lessons.