Showing results by narrator "Janet Metzger" in All Categories

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. 

The first in a series of books, I Somehow Survived is an extraordinary collection of true stories giving testimony to those who survived World War II. Based on interviews with numerous veterans from across the spectrum of wartime experience, the book documents and reflects upon one of the most gruesome times in history. From anti-partisan warfare in the French mountains and atrocities in East Prussia to the experience of a Norwegian concentration camp, the accounts include rarely heard stories from a range of people caught up in the war.

Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly.

Antebellum New Orleans sat at the heart of America's slave and cotton kingdoms. It was also where yellow fever epidemics killed as many as 150,000 people during the nineteenth century. With little understanding of mosquito-borne viruses, a person's only protection against the scourge was to "get acclimated" by surviving the disease. Repeated epidemics bolstered New Orleans's strict racial hierarchy by introducing another hierarchy, what Kathryn Olivarius terms "immunocapital." Whereas immunity conferred privilege on whites, it relegated enslaved people to the most grueling labor.

Mother’s Day should be a cinch for the good folks of the Crandalsburg Craft Fair, and knitting enthusiast Lia Geiger has a good feeling about this year’s yield. But things quickly get knotty when Lia’s daughter announces she’s quit her job and Lia finds herself tangled up in the murder of her best friend’s ex-husband. While Belinda’s alibi quickly gets her off the hook, nasty rumors spread throughout Crandalsburg that shroud the entire fair in suspicion. 

Caroline Murphy swore she'd never set foot back in the small Southern town of Peachtree Bluff; she was a New York girl born and bred and the worst day of her life was when, in the wake of her father's death, her mother selfishly forced her to move - during her senior year of high school, no less - back to that hick-infested rat trap where she'd spent her childhood summers.

Sondheim in Our Time and His offers a wide-ranging historical investigation of the landmark works and extraordinary career of Stephen Sondheim, a career which has spanned much of the history of American musical theater. Each author uncovers those aspects of biography, collaborative process, and contemporary context that impacted the creation and reception of Sondheim's musicals. In addition, several authors explore in detail how Sondheim's shows have been dramatically revised and adapted over time, bringing together his past with the present, thriving existence of his musicals.

Guidance from the other side: Life on Earth can be crazy hard. Each lifetime gives us new opportunities to learn and grow spiritually, but it's not easy to know which way to go. Renowned medium Concetta Bertoldi knows your loved ones are there to send a hello from heaven and guide you from the other side. In I Kissed a Ghost (And I Liked It), the New York Times best-selling author shares lessons that she and her clients have learned through contact with the "dead folks" who have our backs.

After 60 years of marriage and five daughters, Lynn "Lovey" White knows that all of us, from time to time, need to use our little white lies. Her granddaughter Annabelle, on the other hand, is as truthful as they come. She always does the right thing - that is until she dumps her hedge fund manager fiance and marries a musician she has known for three days. After all, her grandparents fell in love at first sight....

In the endless days of the pandemic, a woman spends her time sorting fact from fiction in the life and work of Herman Melville. As she delves into Melville's impulsive purchase of a Massachusetts farmhouse, his fevered revision of Moby-Dick there, his intense friendship with neighbor Nathaniel Hawthorne, and his troubled and troubling marriage to Elizabeth Shaw, she becomes increasingly obsessed by what his devotion to his art reveals about cost, worth, and debt.

It's easy to get caught up in the day-to-day demands of your current job and lose sight of the big picture, but with a typical career spanning fifty years or more, you do so at your own peril. It's up to you to chart your own course to professional success. We've combed through hundreds of articles in the Harvard Business Review archive and selected the 10 most important ones to help you develop yourself, make the right career moves, navigate inevitable detours and disruptions, and turn your professional dreams into reality.

Savannah was four years old when her twin sister, Georgia, went missing from their small Louisiana town, fracturing their family. Twenty-eight years later, Savannah convinces her estranged older sisters, Rayanne and Sue Ellen, to honor the pact they made as children and retrieve the time capsule they buried in their old backyard. But coming home means confronting old ghosts…and their stubborn grandmother, Meemaw.

Generative AI, Web3, neurotech, reusable rockets to power the space economy—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption? The Year in Tech 2024 will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment.

Money laundering is a serious crime that presents a heightened, yet underrated, global threat. Although often thought of as a victimless crime, money laundering significantly impacts the global financial system, which leads to further crime, corruption, human exploitation, and environmental degradation and causes tremendous human suffering, especially in the most impoverished populations.

Seventeen years ago, two pink stripes on a pregnancy test changed Anne Sullivan’s life. She abandoned her artistic ambitions, married her college sweetheart before graduation, and - like the mother she lost in childhood - devoted herself to her family. To say she didn’t see the divorce coming is an understatement. Now, eager to distance herself from her ex and his lover, she moves with her troubled daughter, Katy, to the quaint bayside town of Potomac Point, where she spent her childhood summers.

Fact: Pigeons are amazing, and until recently, humans adored them. We've kept them as pets, held pigeon beauty contests, raced them, used them to carry messages over battlefields, harvested their poop to fertilize our crops—and cooked them in gourmet dishes. Now, with A Pocket Guide to Pigeon Watching, listeners can rediscover the wonder. Equal parts field guide and quirky history, it covers behavior: Why they coo; how they flock; how they preen, kiss, and mate (monogamously); and how they raise their young (on chunky pigeon milk).

Managing people is difficult wherever you work. But in the tech industry, where management is also a technical discipline, the learning curve can be brutal - especially when there are few tools, texts, and frameworks to help you. In this practical guide, author Camille Fournier (tech lead turned CTO) takes you through each stage in the journey from engineer to technical manager.

Applying to college can be competitive and complex. Admission Matters offers real-world expert advice for all students, whether you're aiming for an Ivy or the state school close to home. It also includes much needed guidance for students with special circumstances, including students with disabilities, international students, and transfer students. In addition, athletes, artists and performers, and homeschoolers will find valuable guidance as they plan for and apply to college.

We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you combat new competitors and define the best strategy for your company. With insights from leading experts including Michael E. Porter, A. G. Lafley, and Clayton M. Christensen, this book will inspire you to: choose a strategy that meets the demands of your competitive environment; identify the signals of disruption and take steps to avoid it; understand lean methodology and how it is changing business; and more.

Valencia, a timid debt collector with crippling OCD, is afraid of many things, but the two that scare her most are flying and turning thirty-five. To confront those fears, Valencia’s therapist suggests that she fly somewhere - anywhere - before her upcoming birthday. And as Valencia begins a telephone romance with a man from New York, she suddenly has a destination in mind. There’s only one problem - he might not actually exist.