-
Perfect Phrases for Dealing with Difficult People
- Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities
- Narrado por: Caroline Miller
- Duración: 4 h y 38 m
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Perfect Phrases for Dealing with Difficult People
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Resumen del Editor
Perfect phrases for the right situation, every time.
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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- De: Richard P. Finnegan
- Narrado por: Tim Andres Pabon
- Duración: 3 h y 3 m
- Versión completa
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General4.5 out of 5 stars 39
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Narración:4.5 out of 5 stars 33
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Historia4 out of 5 stars 33
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
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4 out of 5 stars
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Great advice.
- De Kevin L. Jeter en 11-02-18
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Corporate Confidential
- 50 Secrets Your Company Doesn’t Want You to Know - and What to Do About Them
- De: Cynthia Shapiro
- Narrado por: Vanessa Daniels
- Duración: 6 h y 22 m
- Versión completa
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General4.5 out of 5 stars 56
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Narración:4.5 out of 5 stars 46
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Historia4.5 out of 5 stars 47
Cynthia Shapiro is a former human resources executive who's pulling back the curtain on the way that companies really work. In Corporate Confidential, she unmasks startling truths and what you can do about them. Shapiro pulls no punches, giving listeners an inside look at a secret world of hidden agendas they would never normally see: a world of insider information and insights that can save a career.
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1 out of 5 stars
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Bad advice
- De Colin Priest en 11-14-20
De: Cynthia Shapiro
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The 25 Sales Skills
- They Don't Teach at Business School
- De: Stephan Schiffman
- Narrado por: Stephan Schiffman
- Duración: 1 h y 42 m
- Versión completa
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General4.5 out of 5 stars 57
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Narración:4 out of 5 stars 51
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Historia4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
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5 out of 5 stars
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Great Sales book!!!
- De NN en 02-27-17
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The 25 Most Common Sales Mistakes and How to Avoid Them
- De: Stephan Schiffman
- Narrado por: Michael Ferreri
- Duración: 1 h y 47 m
- Versión completa
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General4.5 out of 5 stars 74
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Narración:4.5 out of 5 stars 48
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Historia4.5 out of 5 stars 48
Noted sales trainer Stephan Schiffman, the famous master of cold calls and sales techniques, provides bite-sized tips on correcting common sales problems, using the same nuggets-of-advice format as in many of his other books!
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5 out of 5 stars
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Distilled value.
- De Steve en 09-15-17
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Good in a Room
- How to Sell Yourself (and Your Ideas) and Win Over Any Audience
- De: Stephanie Palmer
- Narrado por: Judith Brackley
- Duración: 6 h y 40 m
- Versión completa
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General4 out of 5 stars 93
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Narración:4 out of 5 stars 72
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Historia4 out of 5 stars 72
Business consultant and former MGM director of creative affairs Stephanie Palmer reveals the techniques used by Hollywood's top writers, producers, and directors to get financing for their projects and explains how you can apply these techniques to be more successful in your own high-stakes meetings.
As Palmer has found, the strategies used to sell yourself and your ideas in Hollywood not only work in other businesses, they often work better.
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2 out of 5 stars
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Much Too General to Be Useful
- De Coldmountain en 05-22-15
De: Stephanie Palmer
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
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General4.5 out of 5 stars 154
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Narración:4.5 out of 5 stars 130
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Historia4.5 out of 5 stars 127
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
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Amateur.
- De Christie en 08-11-18
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Simply Said
- Communicating Better at Work and Beyond
- De: Jay Sullivan
- Narrado por: Jay Sullivan
- Duración: 5 h y 46 m
- Versión completa
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General4.5 out of 5 stars 514
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Narración:4.5 out of 5 stars 439
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Historia4.5 out of 5 stars 425
Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.
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5 out of 5 stars
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Everyone who presents or is in a sales position should read this book!!
- De Ben Daughdrill en 12-04-17
De: Jay Sullivan
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What Do You Really Want for Your Children?
- De: Dr. Wayne W. Dyer
- Narrado por: Dr. Wayne W. Dyer
- Duración: 4 h y 12 m
- Versión completa
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General5 out of 5 stars 334
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Narración:5 out of 5 stars 284
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Historia5 out of 5 stars 281
Questioning thousands of parents and educators, Dr. Wayne Dyer learned firsthand what people really want for their children. They don't particularly want their kids to go to fancy schools, acquire riches, or live "the good life". They do want them to have personal integrity and high self-esteem, and to grow up with love and peace in their hearts. Children raised the Wayne Dyer way feel useful and needed. They are inner- rather than outer-directed. They live a stress-free life naturally, without resorting to drugs.
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5 out of 5 stars
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Deaply helpful
- De Dominique en 04-28-15
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Get a Grip
- An Entrepreneurial Fable - Your Journey to Get Real, Get Simple, and Get Results
- De: Mike Paton, Gino Wickman
- Narrado por: T. David Rutherford
- Duración: 8 h y 5 m
- Versión completa
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General4.5 out of 5 stars 1,228
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Narración:4.5 out of 5 stars 1,035
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Historia4.5 out of 5 stars 1,035
Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.
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5 out of 5 stars
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Very Good Companion Book to "Traction"
- De Mike en 07-26-17
De: Mike Paton, y otros
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The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
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General4.5 out of 5 stars 787
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Narración:4.5 out of 5 stars 678
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Historia4.5 out of 5 stars 675
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
- Duración: 8 h y 7 m
- Versión completa
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General4.5 out of 5 stars 28
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Narración:4.5 out of 5 stars 25
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Historia4.5 out of 5 stars 25
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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This book EXCELLENT!!!
- De Amazon Customer en 01-26-24
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The Making of a Manager
- What to Do When Everyone Looks to You
- De: Julie Zhuo
- Narrado por: Karissa Vacker, Julie Zhuo
- Duración: 7 h y 32 m
- Versión completa
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General4.5 out of 5 stars 1,770
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Narración:4.5 out of 5 stars 1,427
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Historia4.5 out of 5 stars 1,419
Having managed dozens of teams spanning tens to hundreds of people, Julie Zhuo knows the most important lesson of all: Great managers are made, not born. The Making of a Manager is a modern field guide packed with everyday examples and transformative insights you need to be the kind of manager you wish you had.
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3 out of 5 stars
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Drink the Facebook Kool Aid
- De Amazon_Customer en 03-29-19
De: Julie Zhuo
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
- Versión completa
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General4.5 out of 5 stars 76
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Narración:4.5 out of 5 stars 65
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Historia4.5 out of 5 stars 65
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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2 out of 5 stars
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Basic common sense!
- De RENATA LAIR en 05-30-23
De: Shep Hyken
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Instant Influence
- How to Get Anyone to Do Anything - Fast
- De: Michael V. Pantalon
- Narrado por: Walter Dixon
- Duración: 6 h y 57 m
- Versión completa
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General4.5 out of 5 stars 145
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Narración:4.5 out of 5 stars 125
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Historia4.5 out of 5 stars 124
What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.
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1 out of 5 stars
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Disappointing
- De Wicked Salty Homes en 05-14-11
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What the Heck is EOS?
- A Complete Guide for Employees in Companies Running on EOS
- De: Gino Wickman, Tom Bouwer
- Narrado por: Corey Snow
- Duración: 2 h y 16 m
- Versión completa
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General4.5 out of 5 stars 1,335
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Narración:4.5 out of 5 stars 1,087
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Historia4.5 out of 5 stars 1,070
Has your company struggled to roll EOS out to all levels of your organization? Do your employees understand why EOS is important or even what it is? What the Heck is EOS? is for the millions of employees in companies running their businesses on EOS (Entrepreneurial Operating System). An easy and fast listen, this book answers the questions many employees have about EOS and their company.
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2 out of 5 stars
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Get Ready for a WBOA
- De El Barto en 03-26-21
De: Gino Wickman, y otros
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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General4.5 out of 5 stars 159
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Narración:4.5 out of 5 stars 131
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Historia4.5 out of 5 stars 131
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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5 out of 5 stars
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Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros
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Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- De: Renee Evenson
- Narrado por: Jill Blackwood
- Duración: 6 h y 53 m
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General3.5 out of 5 stars 141
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Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
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3 out of 5 stars
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Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
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The Power of Positive Confrontation
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- De: Barbara Pachter
- Narrado por: Barbara Pachter
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General4.5 out of 5 stars 113
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This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.
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1 out of 5 stars
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DO NOT BUY THIS BOOK!!!
- De RC2019 en 02-11-19
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How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- De: Gill Hasson
- Narrado por: Katy Carmichael
- Duración: 4 h y 21 m
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General5 out of 5 stars 6
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Historia5 out of 5 stars 5
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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5 out of 5 stars
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Awesome!
- De Ms Fit Queen en 02-19-24
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Dealing with Difficult People
- How to Handle Problem People at Work or at Home, Manage Difficult Conversations and Stop People Pleasing
- De: Peter Caldwell
- Narrado por: Matt Hicks
- Duración: 3 h y 4 m
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General4.5 out of 5 stars 97
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Narración:4.5 out of 5 stars 90
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Historia4.5 out of 5 stars 87
Difficult people, there are all kinds of them, but they have one thing in common: They make your skin crawl and your life miserable. When you have to cope with someone undermining you or putting you down, it destroys your motivation. You shut down emotionally and lose interest in all those things you liked. You can’t simply run away from them because there will always be others. It’s just a fact of life.
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5 out of 5 stars
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Everyone can benefit from this audio book.
- De Fernando Simpson en 05-31-20
De: Peter Caldwell
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People Can't Drive You Crazy If You Don't Give Them the Keys
- De: Mike Bechtle
- Narrado por: Mike Bechtle
- Duración: 5 h y 32 m
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General4.5 out of 5 stars 342
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Narración:4.5 out of 5 stars 276
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Historia4.5 out of 5 stars 275
You don't have to be controlled by difficult people! Strange as it may seem, other people are not nearly as committed to our happiness as we are. In fact, sometimes it seems like they’re on a mission to make us miserable! There’s always that one person. The one who hijacks our emotions. The one who seems to thrive on drama. If we could just “fix” that person, everything would be better. But we can’t fix other people. We can only make choices about ourselves.
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1 out of 5 stars
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Riddles With Religious Overtones
- De Y. Martin en 05-22-13
De: Mike Bechtle
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Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- De: Mark Goulston MD
- Narrado por: L. J. Ganser
- Duración: 7 h y 8 m
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General4.5 out of 5 stars 1,146
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Historia4.5 out of 5 stars 1,018
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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2 out of 5 stars
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Dissapointed
- De Aaron Olson en 11-04-15
De: Mark Goulston MD
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Powerful Phrases for Dealing with Difficult People
- Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
- De: Renee Evenson
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General3.5 out of 5 stars 141
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Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work—people who can grate on our nerves. In Powerful Phrases for Dealing with Difficult People, communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.
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3 out of 5 stars
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Good lessons, but lacking
- De Matthew Brandsema en 12-29-21
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The Power of Positive Confrontation
- The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life - Completely Revised and Updated Edition
- De: Barbara Pachter
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General4.5 out of 5 stars 113
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This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.
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1 out of 5 stars
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DO NOT BUY THIS BOOK!!!
- De RC2019 en 02-11-19
De: Barbara Pachter
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How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- De: Gill Hasson
- Narrado por: Katy Carmichael
- Duración: 4 h y 21 m
- Versión completa
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General5 out of 5 stars 6
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Narración:5 out of 5 stars 5
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Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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5 out of 5 stars
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Awesome!
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Dealing with Difficult People
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- De: Peter Caldwell
- Narrado por: Matt Hicks
- Duración: 3 h y 4 m
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Difficult people, there are all kinds of them, but they have one thing in common: They make your skin crawl and your life miserable. When you have to cope with someone undermining you or putting you down, it destroys your motivation. You shut down emotionally and lose interest in all those things you liked. You can’t simply run away from them because there will always be others. It’s just a fact of life.
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5 out of 5 stars
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Everyone can benefit from this audio book.
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People Can't Drive You Crazy If You Don't Give Them the Keys
- De: Mike Bechtle
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General4.5 out of 5 stars 342
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Narración:4.5 out of 5 stars 276
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You don't have to be controlled by difficult people! Strange as it may seem, other people are not nearly as committed to our happiness as we are. In fact, sometimes it seems like they’re on a mission to make us miserable! There’s always that one person. The one who hijacks our emotions. The one who seems to thrive on drama. If we could just “fix” that person, everything would be better. But we can’t fix other people. We can only make choices about ourselves.
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1 out of 5 stars
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Riddles With Religious Overtones
- De Y. Martin en 05-22-13
De: Mike Bechtle
-
Talking to Crazy
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- De: Mark Goulston MD
- Narrado por: L. J. Ganser
- Duración: 7 h y 8 m
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General4.5 out of 5 stars 1,146
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Narración:4.5 out of 5 stars 1,029
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Historia4.5 out of 5 stars 1,018
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
-
2 out of 5 stars
-
Dissapointed
- De Aaron Olson en 11-04-15
De: Mark Goulston MD
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- De: Karin Hurt, David Dye
- Narrado por: Karin Hurt, David Dye
- Duración: 4 h y 49 m
- Versión completa
-
General0 out of 5 stars 0
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Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
De: Karin Hurt, y otros
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101 Tough Conversations to Have with Employees
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- De: Paul Falcone
- Narrado por: Adam Lofbomm
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General4.5 out of 5 stars 54
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Narración:4.5 out of 5 stars 46
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Historia4.5 out of 5 stars 47
Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.
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3 out of 5 stars
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Decent examples, but outdated male focused POV
- De GinaM en 01-09-22
De: Paul Falcone
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Perfect Phrases for Performance Reviews, Second Edition
- De: Douglas Max, Robert Bacal
- Narrado por: Marlin May
- Duración: 5 h y 55 m
- Versión completa
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General5 out of 5 stars 1
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Narración:0 out of 5 stars 0
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Historia0 out of 5 stars 0
The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas.
De: Douglas Max, y otros
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The Asshole Survival Guide
- How to Deal with People Who Treat You Like Dirt
- De: Robert I. Sutton
- Narrado por: Robert I. Sutton
- Duración: 5 h y 59 m
- Versión completa
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General4 out of 5 stars 380
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Narración:4 out of 5 stars 321
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Historia4 out of 5 stars 321
The New York Times best-selling author of The No Asshole Rule reads his guide on how to preserve civility, sanity, and success when facing a business world full of difficult people. Since The No Asshole Rule became a national best seller a decade ago, Robert Sutton has been asked, in a thousand different ways, the best way to deal with an asshole. This new guide presents Sutton's signature prescriptive advice.
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2 out of 5 stars
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Situational Asshole Stories, with No Guidelines
- De Isaac en 03-18-18
De: Robert I. Sutton
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De-Escalate
- How to Calm an Angry Person in 90 Seconds or Less
- De: Douglas E. Noll
- Narrado por: Aleya Dao
- Duración: 7 h y 9 m
- Versión completa
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General4 out of 5 stars 83
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Narración:4 out of 5 stars 73
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Historia4 out of 5 stars 70
Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in 90 seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills based on the latest findings in neuroscience and meditation.
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2 out of 5 stars
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Difficult if not painful to listen to
- De Mom of 3 en 01-08-18
De: Douglas E. Noll
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- De: Renee Evenson
- Narrado por: Kelly D’Ambrosio
- Duración: 7 h y 58 m
- Versión completa
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General1 out of 5 stars 1
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Narración:0 out of 5 stars 0
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Historia0 out of 5 stars 0
Let's face it, dealing with customers isn't easy. They aren't always right—or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach you how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction.
De: Renee Evenson
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Becoming Bulletproof
- Protect Yourself, Read People, Influence Situations, and Live Fearlessly
- De: Evy Poumpouras
- Narrado por: Evy Poumpouras
- Duración: 10 h y 20 m
- Versión completa
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General4.5 out of 5 stars 3,385
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Narración:5 out of 5 stars 2,897
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Historia4.5 out of 5 stars 2,887
Becoming Bulletproof means transforming yourself into a stronger, more confident, and more powerful person. Evy Poumpouras - former Secret Service agent to three presidents and one of only five women to receive the Medal of Valor - demonstrates how we can overcome our everyday fears, have difficult conversations, know who to trust and who might not have our best interests at heart, influence situations, and prepare for the unexpected. When you have become bulletproof, you are your best, most courageous, and most powerful version of you.
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5 out of 5 stars
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Not what I had Anticipated, Much Much Better
- De Terry Goodlad en 05-02-20
De: Evy Poumpouras
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Dealing with Difficult People Survival Guide
- How to Deal with Toxic People with Emotional Regulation and 235 Powerful Phrases to Disarm Manipulators, Narcissists, and Gaslighting (Growth, Book 1)
- De: Robert Charles
- Narrado por: Rodney Tomkins
- Duración: 2 h y 12 m
- Versión completa
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General5 out of 5 stars 3
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Narración:5 out of 5 stars 3
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Historia5 out of 5 stars 3
Want to find a way to stop someone in your life from gaslighting you without having to struggle a day longer? Time to stand up for yourself, show the world your true worth, and be more than the difficult people ever thought you would be? You’re someone who has so much in life to give, which is why it’s such a puzzle that you think you’re worth nothing right now. Well, actually, it’s entirely understandable, given the pressure you’re constantly being put under by the actions of others.
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5 out of 5 stars
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The different personalities
- De Teresa en 12-27-23
De: Robert Charles
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The Highly Sensitive Person’s Guide to Dealing with Toxic People
- How to Reclaim Your Power from Narcissists and Other Manipulators
- De: Shahida Arabi MA
- Narrado por: Laural Merlington
- Duración: 7 h y 21 m
- Versión completa
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General4.5 out of 5 stars 189
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Narración:4.5 out of 5 stars 164
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Historia4.5 out of 5 stars 163
In The Highly Sensitive Person's Guide to Dealing with Toxic People, you'll learn evidence-based skills grounded in cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT) to help you recognize and shut down the common manipulation tactics used by toxic people, such as gaslighting, stonewalling, projection, covert put-downs, and love bombing.
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3 out of 5 stars
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Not What I Hoped For
- De Allyson S en 10-09-21
De: Shahida Arabi MA
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The No Asshole Rule
- Building a Civilized Workplace and Surviving One That Isn't
- De: Robert I. Sutton Ph.D.
- Narrado por: Robert Sutton
- Duración: 2 h y 59 m
- Versión resumida
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General4 out of 5 stars 1,066
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Narración:4 out of 5 stars 689
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Historia4 out of 5 stars 686
"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.
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3 out of 5 stars
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okay, I get it
- De David en 02-16-08
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For You When I Am Gone
- Twelve Essential Questions to Tell a Life Story
- De: Steve Leder
- Narrado por: Steve Leder
- Duración: 5 h y 2 m
- Versión completa
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General4.5 out of 5 stars 93
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Narración:4.5 out of 5 stars 75
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Historia4.5 out of 5 stars 75
Writing an ethical will, a document that includes stories and reflections about your past, is an ancient tradition. It can include joy and regrets, and ultimately becomes both a way to remember a loved one who is gone and a primer on how to live a better, happier life. Beloved Rabbi Steve Leder has helped thousands of people to write their own ethical wills, and in this intimate book helps us write our own.
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5 out of 5 stars
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Life Changing
- De Ms Deb en 07-09-22
De: Steve Leder
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The Introverted Leader: Building on Your Quiet Strength
- De: Jennifer Kahnweiler
- Narrado por: Tiffany Williams
- Duración: 4 h y 7 m
- Versión completa
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General4 out of 5 stars 93
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Narración:4.5 out of 5 stars 78
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Historia4 out of 5 stars 77
Kahnweiler lays out a well-tested, progressive four-step strategy called "The 4 Ps Process" for succeeding in the workplace by building on your natural quiet strengths. First, preparation: carefully devise a game plan for any potentially anxiety-provoking situation. Then, presence: knowing you're prepared, be completely focused on the present moment. Then, you can push - go beyond your comfort zone. And finally, practice, practice, practice.
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1 out of 5 stars
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This book was way off target.
- De Donnie Gunn en 06-28-20
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Lo que los oyentes dicen sobre Perfect Phrases for Dealing with Difficult People
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total3 out of 5 stars
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Ejecución2 out of 5 stars
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Historia2 out of 5 stars
- Suzanne
- 02-20-24
I made a mistake in buying this book.
I didn’t realize that it was for dealing with difficult people IN THE WORK PLACE. No where is that stated. I thought it was for difficult people in general. I’m very disappointed.
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Total3 out of 5 stars
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Ejecución3 out of 5 stars
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Historia3 out of 5 stars
- Veridical_Angel
- 03-02-23
Mediocre subject and narrating
Mediocre subject and narrating. Took me a few days since it didn’t really grab me.
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Total3 out of 5 stars
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Ejecución3 out of 5 stars
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Historia3 out of 5 stars
- francis gary
- 02-01-23
Not great
Thought it helps with communication by giving tips but like it’s a HR related. Did not care for it wish I could get my free credit back!
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Total3 out of 5 stars
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Ejecución2 out of 5 stars
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Historia2 out of 5 stars
- L. DeSantis
- 08-28-22
meh
Thought this was a book for effective communication. the moral of the story is to tell on your colleagues/teammates. reads more like a HR manual.
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esto le resultó útil a 3 personas
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Lisa
- 05-30-24
well organized and easy to navigate
well organized and easy to navigate
can be used as a reference book or read cove to cover. Gave really great answers to address bosses, supervisors, subordinates, customers, and even the reader's own stumbling blocks.
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