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People Love You
- The Real Secret to Delivering Legendary Customer Experiences
- Narrated by: Jeb Blount
- Length: 5 hrs and 7 mins
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Publisher's summary
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.
In the 21st century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you'll learn the real secrets of customer experience including:
- Seven Essential Principles of Customer Engagement
- Five Levers for Creating a Legendary Customer Experience
- The Secret to Bridging the Experience Gap
- How to Leverage the Pull Strategy to Become a Trusted Advisor
- Two Most Important Rules for Dealing with Pissed-off Customers
In a hypercompetitive, global marketplace, protecting your company's customer base, the lifeblood of your business, must become your number-one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals - the people most connected to customers - who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru Jeb Blount gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
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By: Jeb Blount
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Selling in a Crisis
- 55 Ways to Stay Motivated and Increase Sales in Volatile Times
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 3 hrs and 7 mins
- Unabridged
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In Selling in a Crisis, the world's most sought-after sales trainer Jeb Blount delivers an essential blueprint for staying motivated, keeping your pipeline full, increasing sales, retaining your customers, and advancing your career in times of uncertainty and change. In his classic, no-nonsense style, Jeb gives you fifty-five easy to consume tips, techniques, and tactics that are time-tested and proven to help you stay on top when everything and everyone else is down.
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Great Read!
- By Anonymous User on 11-09-22
By: Jeb Blount
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Smart Calling, 3rd Edition
- Eliminate the Fear, Failure, and Rejection from Cold Calling
- By: Art Sobczak
- Narrated by: Art Sobczak
- Length: 9 hrs and 42 mins
- Unabridged
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In the newest edition of Smart Calling: Eliminate the Fear, Failure, and Rejection from Cold Calling, celebrated author and sales trainer Art Sobczak packs even more powerful insight into what many people fear: prospecting by phone for new business.
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best book you can buy if you're in Sales
- By Memić on 09-03-20
By: Art Sobczak
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The Secrets of Closing the Sale
- Included Bonus: Selling with Emotional Logic
- By: Zig Ziglar, Tom Ziglar
- Narrated by: Zig Ziglar, Tom Ziglar
- Length: 17 hrs and 1 min
- Original Recording
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Zig shares tips and techniques from his vast wealth of sales experience. His insights will prove to you over and over why this is the definitive how-to sales program. This powerful series of 12 timeless sales sessions will help you close more sales today as you build a career for tomorrow!
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Zig Ziglar debunks all the myths holding you back from closing the sale
- By Steph Earley on 08-01-16
By: Zig Ziglar, and others
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The Power of Self-Confidence
- Become Unstoppable, Irresistible, and Unafraid in Every Area of Your Life
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 5 hrs and 7 mins
- Unabridged
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Why are some people more successful than others? Self-confidence! What one great goal would you set if you knew you could not fail? What wonderful things would you want to do with your life if you were guaranteed success in anything you attempted? Your level of self-confidence determines the size of the goals you set, the energy and determination that you focus on achieving them, and the amount of persistence you apply to overcoming every obstacle.
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Unlistenable, due to constant wet lip smacking
- By G. L my name on 09-28-12
By: Brian Tracy
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Master Your Time, Master Your Life
- The Breakthrough System to Get More Results, Faster, in Every Area of Your Life
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 4 hrs and 2 mins
- Unabridged
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In Master Your Time, Master Your Life, Tracy explains why tackling the right project at the right time is of the utmost importance. Based on the most recent research into the field of productivity as well as the author's personal experiences and those of his clients, Tracy argues that we may be stuck on something because of one simple thing: The timing isn't right.
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Great material. Audio quality lacking.
- By Richard Fox on 02-05-17
By: Brian Tracy
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Selling the Price Increase
- The Ultimate B2B Field Guide for Raising Prices Without Losing Customers
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 6 hrs and 55 mins
- Unabridged
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In Selling the Price Increase, celebrated sales trainer Jeb Blount reveals the strategies, tactics, techniques, and frameworks that allow you to successfully master price increase initiatives. From crafting effective price increase messages to protecting hard-won relationships, handling common objections, and making the case for the value you deliver, this comprehensive guide walks you through each step of the price increase sales process.
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Must Listen for Sales Leadership
- By APB on 07-13-23
By: Jeb Blount
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The Power of Consistency
- Prosperity Mindset Training for Sales and Business Professionals
- By: Weldon Long
- Narrated by: Weldon Long
- Length: 4 hrs and 45 mins
- Unabridged
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The Power of Consistency lays out the Personal Prosperity Plan, a simple process to create meaningful results by unleashing the power of focus and your subconscious mind. Taking you step by step through the FEAR process - focus, emotional connection, action, and responsibility - this audiobook will teach you: How to get focused on what you want; How to become deeply emotionally committed to achieving your goals.
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Consistently Perfect
- By Tomika on 10-27-15
By: Weldon Long
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Be a People Person
- Effective Leadership Through Effective Relationships
- By: John C. Maxwell
- Narrated by: Lloyd James
- Length: 5 hrs and 28 mins
- Unabridged
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Being a leader means working with people, and that's not always easy! Whether in your office, church, neighborhood, or elsewhere, your interpersonal relationships can make or break you as a leader. That's why it's so important to be a "people person" and develop your skills in tapping that most precious of all resources: People.
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Not able to accept the narrator voice
- By Amiya Ray on 06-23-17
By: John C. Maxwell
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Sales EQ
- How Ultra High Performers Leverage Sales-Specific Emotional Intelligence to Close the Complex Deal
- By: Jeb Blount
- Narrated by: Jeb Blount
- Length: 9 hrs and 2 mins
- Unabridged
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The sales profession is in the midst of a perfect storm. Buyers have more power - more information, more at stake, and more control over the sales process - than any time in history. Technology is bringing disruptive change at an ever-increasing pace, creating fear and uncertainty that leaves buyers clinging to the status quo.
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Effective Approach to EQ Sales Mastery
- By Joe on 07-20-17
By: Jeb Blount
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The Only Sales Guide You'll Ever Need
- By: Anthony Iannarino
- Narrated by: Anthony Iannarino
- Length: 5 hrs and 54 mins
- Unabridged
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Anthony Iannarino never set out to become a salesman. He fell into his profession by accident, and now has turned his focus to a question that's been debated for at least a century: Why are a small number of salespeople in any field hugely successful, while the rest are stuck with mediocre results at best? Since then, and for over 25 years, he has read hundreds of books, tested countless strategies, and interviewed dozens of the best salespeople to figure out what sets the extraordinary ones apart from the rest.
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Great read
- By Helpful Review on 10-12-17
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Napoleon Hill's Master Course
- The Original Science of Success
- By: Napoleon Hill
- Narrated by: Napoleon Hill
- Length: 15 hrs and 46 mins
- Unabridged
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Napoleon Hill's Master Course is his ultimate gift to mankind. It is the easiest, most direct path to fulfilling your greatest potential, and one of the most complete self-improvement books available today. These original copyrighted lectures given by Napoleon Hill himself for the Master Course were delivered in Chicago in the mid-1950s to individuals who were being trained to teach his philosophy to help others achieve their goals.
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Napoleon Hill in his own voice
- By Anonymous User on 08-23-21
By: Napoleon Hill
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The Art of Closing the Sale
- The Key to Making More Money Faster in the World of Professional Selling
- By: Brian Tracy
- Narrated by: Brian Tracy
- Length: 4 hrs and 26 mins
- Unabridged
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The world's foremost producer of personal development and motivational audio programs offers an expanded version of Brian Tracy's sales classic.
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I keep falling for the great title.
- By Sandy on 11-20-10
By: Brian Tracy
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- SCOOL
- 03-18-23
Common sense repetition
This book is repetitive of the authors other books. Mostly common sense, repeated over and over again.
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